05-14-2021 12:24 PM. If you choose to use your own carrier, we recommend using a tracked service. I bought a laptop keyboard that arrived today and it was defective. The seller must select a shipping carrier and mailclass, supply postage funds, and enter the addresses. Customers will receive an email that contains a URL to their return shipping label, which can be printed from any . The return shipping label feature is available for all domestic USPS mailclasses. Returns Made Easy | USPS If I don't hear back from the seller (I asked them how to proceed and made it clear I need a return label) then what happens? Who's responsible for return shipping costs depends on why the item is being returned. My problem now is that there is no option to get eBayinvolved. More shipping tips from your fellow sellers! These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. How do I return an item if the seller won't send a return shipping label? Overseas sellers that cannot send labels are supposed to send you money to pay for the shipping label. Along with the return, eBay notified me saying that the seller cant send a return shipping label and to contact them to arrange return shipping since theyre still responsible for shipping cost. In general, whoever pays for return shipping is responsible for ensuring the item arrives at its destination. If the buyer paid, theyll need to contact the carrierinstead. I requested a refund, which was accepted, but got an email: "The seller can't send a return shipping label""Seller [] let us know that they can't buy a return shipping label for you to use for ASUS ZenFone 2 ZE551ML - 64GB - Silver (Unlocked) Smartphone.". I was under the impression that according to eBay policy, the seller has to provide the label when it's not as described, so I was a bit surprised eBay would send a message like that. By accepting the return but not providing a return label@olsus_flhkv3ce4the seller has stalled you, as there will never be any option to ask eBay to step in. You don't have to package your item in a shipping box. This is twice the price of the fishing rod. I tried contacting customer service again, but the rep wouldn't close the case yet. If the buyer is sending the item back for another reason, for instance, if they ordered the wrong item or changed their mind, then theyll need to pay for return shipping, unless your returns policy states you offer free returns. Also, the phone's description mentioned that the charger is included, and the picture shows a charger, but that charger is not included. Our system defaults to the seller paying for the shipping label. These reps are better trained and are not yet burned out. What is the next option for returning an item from abroad ? . If the seller wont cover the cost, let us know by asking eBay to step in. Seller can't send a return shipping label and I can't open dispute. I did it with a 5 pound 60x6x6 box to the UK and I got a $70 price. You can create and email return shipping labels to customers easily using Stamps.com. PLEASE GIVE THIS POST A LIKE IF YOU'RE HERE ." What number should I call for customer support? If so, you absolutely do not want to pay the return shipping yourself - I doubt the seller will voluntarily give that money back to you upon return. And one final note, if the seller still refuses to send the money for return shipping eBay will usually refund without requiring that the item be returned. The strangest thing happened on the phone today. While we're unable to respond directly to your feedback, Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. However there are ways for the seller to send you a label or money for a label although some aren't aware of that or hope that you aren't aware of it. If the seller is responsible for return shipping, its important that they cover the costs. Customers will receive an email that contains a URL to their return shipping label, which can be printed from any web browser up to 24 hours from receipt. Tip Copyright 1995-2021 eBay Inc. All Rights Reserved. When using your own carrier, make sure to upload the label and tracking details to the buyers return request. The shipping will cost me 300 usd(UPS) because the rod is 1.5 m long. There are several ways you can send an item back to the seller. You can chat with other members about anything to do with buying on eBay. zip code are eligible for Free Returns. Pay by card or PayPal, or pay in store at a UPS location. It also allows the seller to control postage costs on returned items as the seller can choose the lowest cost mail class option to have a product returned. If it's seller pays return shipping and the seller isn't sending you a label then call ebay and tell them the seller refuses to send you a label. Typically shipping software is used to create return shipping labels. We may ask you to accept a billing agreement to authorize payment for these kinds of charges. I contacted the seller and they said that ebay will pay me once I send the item back since they froze the money. The seller agreed to a return, but can't buy a return shipping label (international shipping). Obviously I don't trust him to give me the money back AFTER I ship it out. Scan and print by mobile barcode at a UPS, We can come to you (for an additional fee). If you used an Etsy Shipping Label, you'll generally be charged for the label a few days after you receive the package. Simply print the label on normal paper and tape it to the package. State in your message that you are both in Canada. Returns Made Easy. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. I bet you won't believe this, customer asks for a refund through Amazon for an item that is FBM obviously I have no say or input, the customer receives his return shipping label, and I am charged 3.25, Amazon then ask me to work with the customer, I duly email him discover the issue being a price increase and offer to refund him 5, he is made up with that offer and says he really wanted . Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. I purchased a phone but it was locked by PIN once it's turned on. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. The seller is responsible for paying the return postage, this is their problem, not yours. There are several ways you can send an item back to the seller. I didn't realize it was a US only thing. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. I would imagine after the time limit is passed, you would be able to ask eBay to step in and close it in your favor. Sellers are quickly finding out that they can chose the option of sending a label and then not doing it. Is what they say correct, or do they somehow have to pay me for shipping before the item is shipped back? "wow did you know there are actually humans behind these sales? The seller is still responsible for return shipping costs, so contact them to arrange return shipping. If you don't see the link, then contact customer service by sending a message at Facebook or Twitter. item return, "seller can't send a return shipping label" Select your carrier and enter the tracking number. Help for buyers and sellers. You can also find more information in our full article below. It's a meeting-point for eBay buyers and sellers to chat, ask questions and exchange advice Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. Having a hassle-free return process not only impacts customer relations, but also the ability to easily and quickly process returns internally. Email the PDF label to the buyer, or send it as an attachment in a message on Etsy. I'm about to go camping&hiking for 11 days and obv won't be carrying some broken keyboard with me to a random post office. Return shipping for sellers | eBay So I think the mechanics of return shipping will be a moot point. If the just sent a partial refund from the original payment then the only have to refund the rest of that payment upon a return leaving the buyer still out return costs. 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Archived post. You can return your package using a label from Your Orders. Or if you can use the same packaging, let them know so they can use the same dimensions. I was under the impression that according to eBay policy, the seller has to provide the label . You are registered in the U.S. but say you are in Prague. Here's how to send an eBay shipping label from the View return details section: Select Send an eBay shipping label. Youll need to know the dimensions and weight of your box. we'll use this information to improve our online Help. I started a return which the seller accepted but I got this message. Those sellers from China will jerk you around and try stalling long enough that the MBG will expire and the case times out. Return shipping for buyers | eBay Refunds and returns for sellers - Help Center Home 03:37 PM So I guess I just wait until the 30th and tell ebay that they haven't sent me any label/funds because they're implying that ebay itself is paying for the return shipping and that's not the case? If you dont have one, you can order supplies online or buy one at The UPS Store. Chargebacks go through PP. You dont need a special printer or self-adhesive labels when printing return shipping labels. How To Return a Package | UPS - United States You may also print a return shipping label to mail it to your customer. Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. In the FedEx Ship Manager, select Prepare Shipment and then select Create Return Shipment. Sunny Souls - Instagram Confirm your return address on the label. I see, femmefan1946! If you choose to use your own carrier, we recommend using a tracked service. If your stated policy is that the return shipment costs are the responsibility of the buyer, you can deduct the postage from the refund . it up from your address and we'll do it during your regular mail delivery. The reps there are better with more difficult issues. Select Create return label under the original shipping label number on the order. Contact the seller for a return shipping label. Confirm your return address on the label. https://twitter.com/askebayhttps://www.facebook.com/eBay/. 03-14-2018 There no other option in my city. As others have said, the seller will need to send you the money (usually through Paypal) for you to buy a label so you should first figure out what it will cost. returns, This isn't the information I was looking for. But they don't have to disrupt your businessor your profits. Pretty sure I'm getting the workaround here judging by how brusque their communication was (I would think that any professional company would give an apology or at the least a hello). Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. You could also (politely) demand of the eBay rep that the Dispute be closed in your favour immediately because of the refusal to send a return shipping label. I have been waiting for a few days already for you to act. I request a return for an item which was accepted by the seller yesterday. To ensure there are no delays with your return, provide the necessary customs information to the buyer. If the buyer uses alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refunds, even if you agreed to pay return shipping charges. I sent a message the seller for a return label, but there was no reply. And if the seller does not do that, then I have to wait until this friday until Ebay can step in and give me a return label at no cost to me. If the Seller realizes that they will have to pay the return shipping for the fishing rod, and that would cost twice as much as the rod sold for, it makes no economic sense to do so, and they will probably abandon the fishing rod (meaning not pay you to ship it back) and eBay will issue you a full refund. The seller must select a shipping carrier and mailclass, supply postage funds, and enter the addresses. Keep in mind, there are additional rules for. When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. The seller agreed to a return, butcan't buy a return shipping label (international shipping). So you have an open Dispute for Not As Described, the seller has been told to send you a Return Shipping Label and has not. I'm in Prague". I was actually quite puzzled how I got the message titled "The seller can't send a return shippnig label," because the message appears to come from eBay itself (not the seller). That means that you'll need to accept the return and cover the cost of return shipping, even if you don't normally offer returns.
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