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Authorized retailers dont accept trade-ins. By using our site, you agree to our. How can I get information about my trade-in submission? First time I called, the rep told me the trade wasn't logged in and that's why I was being billed monthly for the entire $700. Extend your session by clicking OK below. * You can also use your credit toward a. Enjoy! Archived post. Then, if signed into My Verizon, youll receive a credit on your account. Final payout can vary depending on what shape the phone is in. Verizon's awesome 'broken phone' deal is back with a bang to give T Get up to $500 when you. The promised value of the trade-in credit was $2400 ($400 + $400 + $800 + $800). Get up to $500 when you. The Verizon Device Trade-In Program is a fast, simple way to trade in that old phone for account credit. That's what my trade in status said on the app. Here is what I have received so far: Iphone 8: $400 - no acknowledgement - UPS shows it was delivered on 9/19, Iphone 8 Plus: $400 has been updated to $71.00, Iphone XR: $800 has been updated to $95.00, Iphone XR: $800 has been updated to $47.50. Get up to $500 when you. If the FCC recieves enough complaints, they can document a pattern and force Verizon to clean up their act or face serious consequences. Why it was never clearly explained to the customer by all reps she chatted with? Trading in or recycling your devices reduces clutter, protects the environment and might earn you a Verizon mobile account credit or PayPal credit. When it comes to trade-in values, this is where Verizon falls short. They basically said the store personnel and I were wrong, but they understood and were very sorry. Verizon Class Action Claims iPhone Promo Scam Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Stop saving old devices; cash them in credit towards a new device instead. Excludes Verizon Prepaid plans. If it doesn't match the description or was submitted after 30 days you may receive less value than originally indicated. Available for Verizon and non-Verizon customers. Track the status of your trade-in through your submissions ID or Email at Verizon Wireless. New comments cannot be posted and votes cannot be cast. IMPORTANT: Send in only one device per package. Screen Repair, Water Damage Fixes and More for a Damaged Device - Verizon Please send us a Private Message for additional Skip to main content Accessibility Resource CenterSkip to main content PersonalBusiness Stores Espaol ShopShopShop Close Shop Shop all Deals Deals Deals your phone, and receive cash. If we can't refurbish your old device for someone else to use, we will recycle it responsibly. They verified my address each time (also, the address clearly worked to send the new phones - so there is no excuse for the trade-in kits to not arrive correctly). Damaged devices have less value. Hi! The other day, I noticed, they appraised my phone for $142. Don't use Verizon trade in program if you purchased phone from - Reddit I'd like to hear verizon respond on the matter. Yes. If you cancel your service, you'll owe the remaining balance of the phone. Verizon: The company's "free" offer is paired with a "promo credit" applied over 36 months. Your submission ID is a unique identifier you can use to track your trade-in submission. response bias? Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Re: Trade-In kits not received FOUR times. Delivered within 2 weeks of receiving your device to the email address provided during the online submission. I then picked the Samsung Galaxy S22+ for my new phone with Verizon. Step 1: Review your trade-in options Choose a new phone How do I change my address after I place my order? Verizon won't accept devices that are damaged or not working, although you should always first check with a Verizon store sales associate for an evaluation. https://consumercomplaints.fcc.gov/hc/en-us, Hello, jennk1!Wee appreciate your feedback and your screenshot. I've talked to Verizon about 50+ times and every time they try to fix it, nothing happens. Your Device ID and IMEI are listed under the Device Information section. It is a pattern of either negligence or willfully discouraging trade-ins by never providing trade-in kits - and then grossly discounting the trade-in value if the customer miraculously finds a way to send the phones without the kit. Re: $800 Verizon Trade-in issue 2021-2022 - Page 4 - Verizon Community Beginning today, every Verizon (NYSE, Nasdaq: VZ) customer can trade in an old phone cracked, broken, sticky buttons and all and get a 5G phone on us with select unlimited plans, on the 5G network you deserve. Learn more How many times have you complained to Verizon Wireless and gotten nowhere? You are in the best place to get this corrected. Great deal right? Verizon outages reported in the last 24 hours. To trade in a device that's on an active line and keep the line active, you must first swap another device onto that line. Please help! After 6 months of ongoing problems, false promises, and inability to get a hold of a manager, supervisor, or anyone who could escalate the problem, I filed a complaint with BBB and got a response from BGCO Executive Escalations at Verizon, with a direct phone number and email for a singular contact who was willing, and able, to address my problems. I have never been so frustrated and appalled by the lack of customer service of Verizon as I am now. My issues with the trade in credits are still not resolved. Watch How to find your device ID for more options. These. Mobile device deals and promos FAQs | Verizon Support Shopping & Deals Mobile device deals and promos FAQs Learn how Verizon's mobile device deals work, including Buy One Get Ones (BOGO), trade-ins and free or discounted offers. To learn how rebate deals work, visit our Verizon mobile rebate deals - Phones, tablets, watches FAQs. Also, $45/mo sounds like multi-line pricing. Once I concluded sharing my request a second time to assure me my complaint would be shared with the executive management team - they ended the chat - AKA, they hung up on me. We understand that you are experiencing an issue with your services. $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Check out the latest deals from Verizon on smartphones, accessories and more. Due to inactivity, your session has expired. Reddit - Dive into anything Once they received my trade-ins, they tried credit me only pennies of the amount promised or just denied they were received. You'll also get an email with instructions after you submit your trade-in. Im not holding my breath. I'm eager to assist you in addressing this. Here's the Catch With 'Free' AT&T, Verizon and T-Mobile Phones. File a complaint with the Better Business Bureau. I have the same issue, almost a year now with multiple attempts to resolve over hours of chats and phone calls. You will receive your first account credit within 1-2 billing cycles. So, I got all my phones packed up and shipped (with a photo of all phones powered on and operating next to each mailing label). Trade-In Value: Your Top Questions Answered | Articles | Verizon How can I get a copy the contract I signed and agreed on? It is common for some problems to be reported throughout the day. You'll see the options that apply to your trade-in during the ordering process. Hello! Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. After you accept the trade-in credit and send us your device you can't get the device back. Here is what happened to me: I am a new customer and traded-in four Iphones. If you seem pleasant, thank even the lower people on the totem pole for listening, giving advice or just being pleasant about the situation they will be more inclined to advance your complaint. Use our. We are here to help! We will inspect your trade-in device to confirm that it is in the same condition described in your trade-in request. Go to My Devices in My Verizon. Please respond to the Private Message we're sending so we can get a solution in place. However, the "damaged" category gets broken down further depending on how you answer certain questions. If you did trade in at a indirect or at home it could take longer. wikiHow is where trusted research and expert knowledge come together. Is there really a $35 restocking fee on returned merchandise? Even if your devices have no value, we can recycle them responsibly for you, for free. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. I want to report that I did begin conversation with several Verizon employees via the messaging and secure chat feature. We inspect the device you send to ensure it matches the information you submitted. $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. How do I remove my personal information before I send back my device? Otherwise, Verizon will just claim the issues are a one-off problem and not a wide-spread problem. Bring in your old device, including a cell phone, smartwatch or tablet, and Verizon will appraise the value of your device and give you a credit on your account good toward a new device or other products and services available through Verizon. Not a problem. I was told they noted my account with a "documented promise" to assure that I would receive the original quoted trade-in values and not to worry about the 30 days. 3G prepaid phones that have been active for at least 6 months, 4G prepaid phones that have been activated and at least the first month payment has been made, Bring us the device you want to trade. You must be signed in to access this part of the community. You can use the envelope icon at the bottom of the page using the link below. Even if it's zero, we can still recycle the device for you. I selected my old phone, which is a Samsung Galaxy S9 Black 64gb. Trade-In kits not recieved FOUR times - finally I - Page 3 NOTE: I am turning off AutoPay until this is resolved. They assured me that the 30-day deadline was not a problem, and I would be credited full quoted value once they were received. Stores wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Note: Authorized Retailer locations dont accept devices for recycling. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. Have a phone you love? Phone: 1-888-369-5931 Email: [email protected] Although you can get a refund on your phone within 90 days, you may still be responsible for early termination fees if you cancel your service after the trial period, which is typically 14 days. Thinking about trading in your phone? iPhone trade-in: How much is your phone worth? To create this article, 41 people, some anonymous, worked to edit and improve it over time. Clearly I am not alone in this behavior by Verizon based on the number of complaints here and elsewhere. He was going to work on it and get back with me in 2 weeks. I am exhausted and frustrated. You'll see the options that apply to your trade-in during the ordering process. Trade in your old phone - United States - Google Store Help Devices that are active on a device payment agreement aren't eligible for trade-in until the agreement has been paid in full. If you're trading a device and you qualify for promotional value, the promotional value will be credited toward your Verizon account over the number of months specified in the applicable promotion. To learn more about the process, check out this step-by-step how-to guide. The reason verizon responds in private messages is because they are discussing specific account details. At any rate, my concluding response to them was that I wanted them to share my experience with executive management because I fear they are engaging in deceptive sales/trade practices and exposing Verizon to serious liability. Include your email address to get a message when this question is answered. I feel verizon lied. Not a Verizon customer? Overall, the entire process generally takes 4 to 6 weeks. I then sent in my S9 in the mail at UPS with the label that came from Verizon and after a couple weeks I got an email stating that they received a Galaxy S5 Red and my Trade in credit has changed to $0.00 in credit. Certified Pre-Owned Phones: Frequently Asked Questions, Should I trade in my old phone with Verizon or sell it?? When we receive your device and verify that it meets the description you provided, we'll apply that final appraised value to your trade-in. To create this article, 41 people, some anonymous, worked to edit and improve it over time. I've never owned a S5 and definitely sent a S9. Due to inactivity, your session will end in approximately 2 minutes. Not a Verizon customer, yet? Goodness! If you chose trade in via UPS* look for an email from us and follow the instructions. You receive credit for your device(s) in one of these ways: Account credit applied within 1-2 bill cycles. I wasted months and days and hours of my life trying to sort out issues with my trade-ins. Then press zero for an agent. Trust me, don't waste another second with the customer service agents. If the trade value is more than the remaining installment balance, then you can apply it to the installment and become eligible for a new device immediately. ago Press 1 for English, and press 2 to speak with a rep. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. If your mobile device has no trade-in value, you can recycle it. No trade-in value will be provided for these items, and they won't be returned. Here is the link to the complaint center at FCC. A Verizon Gift Card is a payment card that can be used to buy Verizon mobile or home devices or accessories, replenish your prepaid mobile plan, or pay your mobile or home account's bill. Questions? I called and they said not to worry, the $33 per month will start being applied next bill. Almost anything Verizon sells. Mobile device deals and promos FAQs | Verizon Its trade-in program only has two device condition categories: good and damaged. Due to inactivity, your session will end in approximately 2 minutes. So I wanna know if anyone else actually got their credit? Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Extend your session by clicking OK below. Log into your MyVerizon account and click on the "receipt" link under the My Billing tab. And we want to make sure you're getting your promotion! You may get connected to management as you are running into a meeting or dropping the call. I gave so many chances for them to make it right, I didn't feel bad at all contacting the FCC. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. There were big warnings on the Verizon trade-in page that you MUST use the trade-in kit, but the representative assured me that the printed mailing label would be perfectly fine even though that contradicted their own website. Depends on the situation. I called and they said not to worry, the $33 per month will start being applied next bill. You can have someone call me at 9am pst today to discuss. You can purchase / trade together, or you can purchase a new device and then trade in an old device later - and still get a promotional value. By signing up you are agreeing to receive emails according to our privacy policy. Enter your ZIP Code and filter for "Verizon Company Store". What the hell is going on? 5 Things To Know Before You Buy a Cell Phone at Costco Wholesale Excludes Verizon Prepaid plans. Here are some answers to the most common questions about the device trade-in process. I have spent hours on the phone and chat trying to solve problem, to no avail. Have a phone you love? If you turn in your device at a Verizon store, you can get an instant appraisal and a credit while you wait. I even offered to drive the phones to a physical store, but they said that was not allowed. We're here for you and we want to help! Verizon customers - Start by signing into My Verizon or visiting our Trade-in page to view your devices. You should not use this feature on public computers. I have the confirmation email for the trade-in phone being received and inspected but I don't know which email address to send it to. Today, they credited my account with $142. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. And not just the "Sorry you had a bad experience, go offline to email, but we probably wont respond with something useful" posts your admins keep making. First noted 2 years ago and now as recently as a few days ago, VZW Forum: Warning Dont Use the Trade In Program. They'll pack and ship your device. If you choose to trade-in online, expect your credit within 1-3 bill cycles after appraisal. When you trade in or recycle your old devices, you reduce clutter and protect the environment. If the actual appraisal value is higher or lower than the initial estimated value, we will adjust your credit to match the final appraised value. We'll help cover your costs to switch 2. upgrade. Find out the trade-in value of. All tip submissions are carefully reviewed before being published. About trading in devices to Verizon Expand All Request a shipping kit during the online trade-in. I even spoke to one of the trade in specialists. Trade-In kits not recieved FOUR times - finally I sent with self-printed label - Trade in value credited only a FRACTION of the promised amount, Re: Trade-In kits not recieved FOUR times - finally I sent with self-printed label - Trade in value, Re: Trade-In kits not recieved FOUR times - finally I sent with self-printed label - Trade in value credited only a FRACTION of the promised amount, Re: Trade-In kits not recieved FOUR times - finally I sent with self-printed label, Re: Trade-In kits not recieved FOUR times - credited only a FRACTION of the promised amount, Have a phone you love? Have any lingering questions? Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Choose which devices you'd like to trade in. Verizon will pay for shipping to return the trade-in. This article has been viewed 483,948 times. Spent over an hour tonight (again) trying to work this out. "Warning: Don't Use Trade-In Program" VZW up to no good Note: Verizon is committed to keeping e-waste out of landfills. Of course this phone isn't worth that much, but I traded it in with the understanding that they were boosting credit to get people to upgrade or whatever. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. *** I consider it a deceptive business practice to entice new customers with trade-in credits and then NEVER send the required trade-in kits (even after repeated requests), and then when the customer finally mails them in without the kit - the trade-in value credit is only a FRACTION of what was promised. Visit our Trade-In Tracker. I paid for my own shipping envelopes. Use our Store Locator to find Verizon stores that recycle mobile devices and mobile cables and charges. I feel your pain. Answer a few short questions about the condition of your device to learn the estimated trade-in value. Remember my username. It nearly drove me insane. Get up to $500 when you. If so,. Excludes Verizon Prepaid plans. Verizon is being shady as hell rn. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license. We'll confirm the final value after we get your devices and validate the make/model, eligibility and condition. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. rpaulmerrell 6 mo. This is not an isolated problem based on the number of people saying they had the same thing happen. The system that issues the value has wrongly assigned that serial number of that device, and this could be a mistake on Samsung's part (reusing or reissuing an old serial) or Verizon's (erroneous data entry or out of date listing) or just a simple software error. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. As a consumer myself, I know it's vital to get the proper promotions that are promised. The process listed below will get you to the executive levels that can and will make a corporate decision that is generally in your favor (provided your complaint is justified). Even if you're not a Verizon customer, you can trade in a device and receive a Verizon Gift Card or PayPal credit. If you're a Verizon customer, sign in to My Verizon and we'll step you through the trade-in process. So, basically, they are only giving me a little more than $200 of the $2400 they promised and one phone is unaccounted for. Each time the customer service rep assures me that this is very unusual, and they will resolve it for me and "not to worry", that I will be credited the full amount of the promised trade-in. We have sent a private note to gather more information and work on the solution. If you've already shipped your device, it cannot be returned. Verizon's latest set of cell phone deals include newly increased trade-in rebates for those looking to upgrade - up to $800 off on the latest flagship devices, in fact. Mobile device and phone trade-in guide | Verizon Find instructions for clearing your specific mobile device on our Device Support Overview pages. Otherwise, you can visit Verizons Device Trade-In page and enter info about your device and its condition to get a preliminary offeryoull be notified of the final value of a credit after Verizon receives your device. If you went to a cooperate store and traded the phone in at store normally it is activate pretty soon in the system. Apparently the knee j*rk response from customer service is to justify what is happening and claim there really isnt a problem - even if that means disregarding reality and making things up. Use your submission ID or email address to order a new kit or print another label. How to trade in your mobile device | Verizon Customer Support Please sign in again to continue. Verizon Wireless Trade-In Program: Their Customers Will Love It Verizon trade in issues? : r/verizon - Reddit Visit our Activate your mobile device FAQs for more information. I just had something similar happen, a Trade-in offer that went from $300 to $24. *Store drop-off and UPS options aren't available in all situations. If you qualify, you can jump straight to the good stuff and continue shopping with a credit on your order. We will send you a private message to follow your situation.>Elias, Good afternoon Jennk1, thank you for reaching out the Social Media Team, I can help you get the full credits for your trade-ins. Sell Your Phone: Trade-In Your Smartphone for Cash | Verizon Excludes Verizon Prepaid plans. Getting the newest phone doesnt have to break the bank, nor do you need to keep a collection of old phones. Im supposed to check back in 24 hours. The Device Trade-in Program lets you recycle devices to benefit our planet, or receive an account credit or gift card. Avoid calling when you are on the road or have something pending. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Get the trade in value for a device. Time and time again I called, chatted, used message boards and sometimes would get a tiny step closer to having it resolved, but never completely. While you "only" qualify for up to an $800 trade-in credit this time around rather than the full $1,000 initially thrown in by Verizon in an attempt to steal T-Mobile's thunder (and subscribers), you can now combine that with a port-in Virtual Prepaid Mastercard worth a maximum of $500 as well. In general, charging issues are caused by a damaged charging port or a battery that fails to hold a charge. Try being overly polite and thankful. Phones and other devices that were subsidized by a two-year agreement are eligible for a trade-in. Verizon trade in for iPhone 13 | MacRumors Forums Take advantage of Verizons trade-in program to get a new phone at a discounted price. I was promised $2400 for trading in 4 phones and it was NON STOP issues, one after another trying to get the credits promised. https://www.verizon.com/support/trade-in-program-faqs/. Please send us a Private Note, to take a closer look. Verizon outage or service down? Current problems and outages New comments cannot be posted and votes cannot be cast. Ill try to attach a screen shot of my comments. My Verizon Trade in problems!