If you are unsure, check with the merchant. You can update your contact details via the HSBC HK Mobile Banking app / HSBC Online Banking, by visiting our branch, by mail, or by calling our customer service hotline. What are the benefits of making a standing instruction? For 'Send like a local' transfers, see list of supported countries/regions and currencies. If you're a new user, you'll be guided throughregistering a default debit account and setting a daily small-value paymentlimit. I can't find my autoPay recipient in the pull down menu. What is HSBC Global Money Transfers? It also lets you extend your business day by choosing to assign authorisers that work in different time zones than those who create the payment. We will help you contact the payee to return the funds provided that all the necessary information is received by us. Telegraphic transfer transaction reference number starts with 'N'. Unfortunately, you will not be able to add them to 'My payees' after paying by QR code. For transfer to non-registered account, the maximum daily transfer limit is HKD400,000 per customer as payer. This is of course not suitable when any business has a monthly payroll that goes over 10K. Can I activate more than one card at a time? However, a transfer to one of your accounts that is not encoded on your account card (for both debit and credit cards) would be considered a transfer to a non-registered account and subject to limits. The ATM cash withdrawal fees per transaction are as follows: There is a difference in fee due to the usage of different networks. ClickingModify/Editallows you to change an existing or newly set up autoPay instruction. Does the 45-day maximum still apply? Select autopay under My Banking to set up new autopay instructions or manage existing ones. To allow you to access both your Hong Kong dollar savings and Hong Kong dollar current accounts overseas, we use your Hong Kong dollar savings account as the primary account for your UnionPay ATM chip card and your Hong Kong dollar current account as the primary account for your PLUS ATM chip card. 11If you wish to withdraw the maximum amount, you may have to do so more than once, depending on the dispensing limit per transaction of the ATM used. Through Post or Mail For this option, you will need to download the Credit Limit Enhancement Form from the bank's official website. Only if you are using an overseas number. You'll be asked to confirm payment details including the exchange rate prior to proceeding with completing the transfer. I want to set up a new autopay instruction but I can't find the company name in the list. This means that your account may be debited before the value day. Why can't I see any buttons in the HSBC HK Mobile Banking app for FPS registration? To register for FPS with your HKID number, you'll have to have an account opened with us using your HKID as a document of identification. Yes, you can pay other participating paymentservice providers via FPS. You can make fund transfer in local or foreign currencyinvolving currency exchange. If your request exceeds the limit, please call us on 03457 404 404 *The company must appear in our payee look-up list on Online Banking such as credit card or utility companies and some charities. Cost of living latest: Aldi and Lidl branching into new neighbourhood If I am using a mobile number as a Proxy ID, does it have to be a Hong Kong number? We're unable to advise on the fees that other banks may charge for payments sent through Global Money Transfers. I'm trying to scan a QR code to send money but it's not working. Copyright. To use other currencies, you needtodoa transfervia account number. If you have not yet set the ATM transfer limit, you can activate via Personal Internet Banking and our branches in Hong Kong. We will inform you by email that we have been unable to make the transfer. What makes chip cards more secure than magnetic stripe cards? In this case, please choose another payment method available from the merchant's app. Eligibility for an HSBC Credit Card: An existing locally-issued primary credit card owned for at least 12 months. What is the exchange rate for global payments after cut off times? The maximum limits11shared for both local and overseas withdrawals are: Withdrawing the maximum amount may require a few transactions, depending on the dispensing limit of the ATM. Signature required. Once you have updated your contact details, your FPS registrations under your previous contact details will be deregistered. Simply click theDetailsbutton, then clickCancel. Bill Payment and Money Transfer Questions - HSBC HK You will receive an SMS notification upon successfulregistration. Facebook This link will open in a new window, Our website doesn't support your browser so please upgrade, Get your questions answered, we're here to help, Find your nearest branch, we hope to see you soon, Get card services information and support, Careers, media, investor and corporate information, 25,000 per beneficiary, per account, per day, Unlimited, however a limit of $50,000,000 (or currency equivalent) applies for each transaction. From 21 March 2021, the way that you set up and edit a user's signature groups and authorisation limits will change. Access your global and domestic accounts from HSBC or other financial institutions all with one secure online portal. Applications for same day value are subject to cut-off times related to the time zone of the destination and/or the requirements of the settlement banks. If youre using HSBC HK App, after you log on, tap on Pay & Transfer on the bottom menu. Do I need to include the country code when I am registering my mobile number? These are unique to yourdevice and cannot be used by anyone else. amount, start date, frequency, repeats), verify details and confirm. You'll be prompted with a message in a blue banner if the exchange rate has refreshed. To request a credit limit increase, follow the steps outlined below. This website is designed for use in the Channel Islands & Isle of Man. ', in the Message to Recipient/Recipient's Bank box. Can I make a future-dated payment with QR code payment functions? Your QR code can only be scanned by mobile apps that support FPS. Youcan view and change your limit in 'Small-value payment limit' under 'Settings'on theHSBC HK Mobile Banking app, or in 'Daily payment and transferlimits' in Personal Internet Banking. Your QR code will change when you change your Proxy ID, such as changing from using your email address to using your mobile number. If I have already linked my bank account to my Visa or MasterCard credit card, do I still need to apply for a PLUS ATM chip card? Remark: eDDA means a direct debit authorisation set up by electronic means using HKICL FPS. Will my QR code in 'Show my FPS QR code' change? If you have an HSBC Integrated Account - such as HSBC Premier, HSBC One or our Personal Integrated Account - you can apply for a PLUS ATM chip card. Key Points. How to Change Online Banking Limit | HSBC Online Banking HSBC Malaysia 5.85K subscribers Subscribe 24K views 2 years ago Watch the tutorial video on how you can change internet banking. You can set a new overseaswithdrawal limitthrough: To set a newoverseas transfer limitlog on to Personal Internet Banking or visit a HSBC branch in Hong Kong. What is the cut-off time for telegraphic transfer in Renminbi? All Rights Reserved. Haven't used mobile banking before? You must contact the bank or your relationship manager for assistance. You can view the details for both payments you send and receive, including messages to payeesor bill references to merchants. I only need to enter a Proxy ID (mobile number, email address or FPS Identifier) to make payments with FPS. However, you can set up a recurring transfer using your payee's bank account number via 'Other local payees/FPS'. HSBC do specify the transfer limits in their T&Cs, unlike Tesco who also have an unpublished limit which their T&Cs dont mention . Please note that you can't undo this setting. How can I activate the overseas ATM daily withdrawal limit? The first 3 digits of your HSBC account number is the branch code, followed by a 7- or 9-digit account number. How can I tell them apart? Make your payments more secure in HSBCnet by specifying the number of users required to authorise a payment, as well as the combinations of user levels for differing values of payments. Read the step-by-step guide for HSBC HK App or HSBC Online Banking. The donor's name is essential if the receipt is to be used for tax purposes. You can also check your FPS registration status on the HSBC HK Mobile Banking app. You'll receive a text message confirmation if you've registered for FPS with your mobile number, or by email if you used your email address, FPS Identifieror HKID. We process outward telegraphic transfer instructions in Renminbi from 8.15am to 4.00pm, Monday to Friday (excluding Hong Kong public holidays). Transfers within HSBC can be done instantly if you select today as the transfer date. The transfer limit depends on the top up limit of the particular e-wallet you are sending money to. Also, this limit is inclusive of any fees or charges applied by HSBC Bank Egypt or by the ATM Operator on the cash withdrawal at the time of conducting the . The estimated time for the transaction to be completed will be displayed on the review screen prior to you completing the payment. Simply send money like a local within our network, quickly and seamlessly. Note: The first 3 digits of your HSBC account number is the branch code, and the remaining 7 or 9 digits are your account number. Click on the HSBC logo to return to the 'My accounts' screen. HSBC may offer to increase your credit card limit automatically, based on how responsibly you use your card. House Republicans are pushing their top priorities in a bill to raise the debt limit. When you use the 'Pay with FPS' function to scan a QR code, the HSBC HK Mobile Banking app will ask you to verify your transaction using biometric authentication or Mobile Security Key verification. Terms & Account Charges - Account Opening - HSBC Bank USA Payees will need to check with their banks on what these charges are. To receive money to a bank account via FPS, no registration is required. HSBC Bank USA, N.A. You can also use telegraph transfer through SWIFT network to over 200 countries and regions in more than 40 different currencies. How do I confirm my exchange rate for Global Money Transfers? Online Banking payment limits Payments limits are subject to change and should be checked each time you make a payment. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. You can transfer up to HKD10,000 daily via QR code when sending money to family and friends. You will not see the options e-Transferor Express Transfer anymore as most transfers will be done via FPS. Real-time rates are available from Monday at 09:30 until Saturday at 05:00 Hong Kong Time, excluding bank holidays. Please contact the debiting bank regarding their charges. We're now using FPS to process your standing instruction payment to other local banks/ FPS participants. Alternatively, you can check it in online banking by going to 'Register or view FPS registrations'. Simply click theDetailsbutton, then clickCancel. The quickest and easiest way to request a credit limit increase is through Personal Internet Banking. What kind of information will the FPS transaction history display? To set up future-dated payments, simply log on to the HSBC HK App, select 'Pay and Transfer' > 'Other local payees/ FPS'. Once you're set up, you can start using Global Money Transfers. When I send money to someone, will I know if the transaction was successful? You can then top up your HSBC accounts thereafter. Please ask your payee for the exact name the account is registered under. There is no charge from us if you pay money to, or receive money from accounts from other banks via FPS, but other banks may have different chargingpolicies. Why do I get an error message saying that 'Message to Recipient/Recipient's Bank contains invalid character. Reminder note: If you wish to withdraw the maximum amount, you may have to do so more than once, depending on the dispensing limit per transaction of the ATM used. To receive money via FPS using your Proxy ID (mobile number, email address, FPS Identifier) or personalised QR code, you'll need to first register for FPS via the app or HSBC Online Banking. FAQ - HSBC in Hong Kong Please checkthe HSBC website orHSBC Online Banking pageof thecountry or regionyour account isin forthedetails. Instructions on how to update can be found on our'Change contact details' page. In that case, you would end up withdrawing cash from your credit card account and incur a cash advance fee. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. The record will also showin your transaction history. Follow the instructions on the screen to complete your balance transfer. * There is no charge from us if you pay money to, or receive money from accounts from other banks via FPS, but other banks may have different chargingpolicies. Please update the operating system on your device and download the latest version of the HSBC HK Mobile Banking app, then try again. Can I send or receive money from other payment service providers like Alipay? Before confirming a transfer or deposit of funds to a third party in Hong Kong, please verify the account number / mobile number / email address / FPS Identifier and partially-masked name (if available) of your payee carefully. If the payee refuses to do so, you may consider reporting the case to the Police or seek independent legal advice to recover the funds, if necessary. Please check the lead-time with the merchant or recipient in question. 7 The reference to "business day" means a day, other than a Saturday, Sunday or public holiday, on which banks are open for general business in Hong Kong. For selected countries and currencies, you'll be eligible for a Send like a local experience which is faster and fee-free, while for other destinations outside our selected network, we will still route you through the telegraphic transfer via SWIFT network. To pay and receive money via FPS, do I need to link a bank account to a Proxy ID (mobile number, email address or FPS identifier)? Yes, it is officially accepted proof for tax purposes. Follow the on-screen instructions to set up mobile banking and your PIN all at once. Which local banks can I choose when I set up instructions to top up my HSBC accounts via eDDA? For now we only support transfers ofHKD to HKD orCNY to CNY via FPS. When are real-time rates available for Global Money Transfers? What are the cut-off times for global payments via telegraphic transfer on HSBC Online Banking and HSBC HK Mobile Banking App? You can set up a new standing instruction (i.e. * Set on the customer level i.e. Credit Card Resource Center Manage Account Balance Transfers HSBC Rewards Program . We'll send your ATM PIN and card collection information within 5 working days of receiving your application. Americas. If you pay for your card yourself, the credit limit will reset on the Payment Due Date. You will also be able to link the FPS Identifier to a different account if you wish. Purchase and Withdraw Cash at ATM | Debit Card - HSBC MY Amanah But if you need more flexibility in making a transaction - such as transferring money via an account number, setting future-dated payments and adding recipients to 'My payees - you should use 'Transfers' instead, which can also be found under 'Pay and transfer'. The pending modification or deletion instruction will then be cancelled. For example, one payment per week or three payments per month, etc. To set up a new payee, log on to HSBC Online Banking and visit 'Pay & transfer' from the top menu > 'Manage payees / payments' > 'Add a new payee'. What currencies are supported by 'Top up HSBC accounts via eDDA' service? This limit is shared by Phonebanking, HSBC Online/Mobile Banking, local ATM and overseas ATM. Your child can continue to use their existing UnionPay ATM chip card until the card expires or you can switch to a PLUS ATM chip card now. How long in advance can I set a future payment? You can quote the exchange rate at anytime. To strengthen security controls for ATM services, the overseas ATM daily transfer limit was pre-set to HKD0. A standing instruction allows you to transfer funds for a fixed amount at regular intervals to other banks account. You will also need to maintain sufficient funds in your Hong Kong dollar current account. If yourpaymentissuccessful,you'll receive an SMS and emailnotification from us. Can they apply for a PLUS ATM chip card? What information do I need to make global payments? How much money can I send to e-wallet using FPS? No, you must provide the donor's name if you request a donation eReceipt. Why do I need to add a purpose of payment? What is an Electronic Banking Number (EBN) and 6-digit code? Argentina. What should I do? Can I use these networks with my new UnionPay ATM chip card? FPS in-app payment in the HSBC HK Mobile Banking app lets you pay for yourpurchases with Faster Payment System (FPS) without having to leaveyour merchant's app. HSBC Global Business websites. How can I change my transfer limits for registered payees? HSBC Corporate Cards | Global Commercial Banking HSBC You can also check whether your request was processed via ATM, Personal Internet Banking, mobile banking or phone banking. Will I be notified if someone sends money to my HSBC account? Find the answers and while you're at it, tell us how we could do better. 'Top up HSBC accounts via eDDA' service supports Hong Kong Dollar (HKD) and Renminbi (CNY) transfers. Real-time exchange rates are not available for the following currencies: The final debit amount and exchange rate will be decided after you confirm the payment. Many banks do have limits, at least HSBC limit is per calendar day rather than working day. To send money to payees who have registered for FPS, you dont have to be registered for FPS beforehand. The interest rates range from 14.49%p.a. Yes, you will receive a notification. you open the door . For each set-up, you can set a desired daily transfer limit up to the maximum limit specified, which will later be shown and be in effect when you top up your HSBC accounts with that instruction. Foreign Exchange | Credit Cards | HSBC Egypt We're here to help you. account suffix 001 referred as current account) . If I don't have an HSBC Integrated Account, can I apply for a PLUS ATM chip card? Where can I check my small-value payment limit? HSBC Credit Card Limit - How To Check & Increase | Card Insider Yes. Any changesyou make during FPS registration will be updated immediately, and your bank record will be updated accordingly. Can I change which HSBC account I link to my Proxy ID? What is the difference between 'One-off' and 'Recurrent' in 'Manage autopay'? No. How can I ensure I get charged the lowest transfer fee for Global Money Transfer? In most countries/regions, the ATM will give you the option to access these accounts: If the ATM you're using doesn't show these options, then any cash withdrawal you make will come from your credit card account. No currency exchange is involved. 'Show my FPS QR code'brings up yourpersonal QR code, which you can showsomeone so they can scan it to sendyou money. Service Features . To keep this information confidential, you may useFPS Identifier as your Proxy IDinstead. Your account name will only appear on the recipient's account details if their account is within HSBC. Find the payment that you wish to amend from the list of payments, then select 'Edit' and follow the on-screen instructions. Making the wait worthwhile | HSBC X How will I know if I have successfully registered for FPS? You can view the available local bank list when you select the debiting bank ('From' / 'Transfer from' field) during set up. United States persons (including entities) may be subject to U.S. taxation on their worldwide income and may be subject to tax and other filing obligations with respect to their U.S. and non-U.S. accounts. What is 'Top up HSBC accounts via eDDA' service? Alternatively, you can register for FPS via online banking. How long does the FPS registration take to process? Once processed, you'll need to activate the link by visiting an HSBC or Hang Seng ATM in Hong Kong and using your credit card to make a withdrawal, transfer or balance enquiry. If you deregister yourFPS Identifier, you will receive a new FPS Identifier the next time you register. License #: OE67746. Who can use Global Money Transfers? Select 'A new payee' then tell us the currency and country the payment is going to. If you're an iOS user, make sure you've already enabled your biometric authentication on your device. However, you canuse a different HSBCaccount foreach separate Proxy ID. You will receive anotification toshow that yourinformation has changed. The UK's biggest discount supermarkets are increasingly eyeing a new market of their own; several employers have signed up to a pension scheme which could see them pay in 7% of your salary; and . 2. Then select the Proxy ID that you wish to check under the Other FPS registrations. You can use Global Money Transfers as long as you hold a HSBC integrated or current or saving account and use HSBC HK App. If yourpaymentissuccessful,you'll receive an SMS and emailnotification from us. U.S. persons and entities should consult a tax advisor for more information. Please note, you will not be able to proceed if you make a payment that exceeds your limit via 'Pay with FPS' on the HSBC HK App's log on page. How far in advance can I schedule a transfer? Some will send them a notification, but some will not. HSBC Global Money Transfers is a mobile exclusive experience that allows you to send international payments to non-HSBC overseas accounts on the HSBC HK App. Online Banking Help | Online Banking Questions - HSBC HK The quickest and easiest way to request a credit limit increase is through Personal Internet Banking. That . First, complete a one-time set up of an account top-up instruction to link your respective same-name accounts via eDDA. If you are using a Hong Kong mobile number, the country code will be prefilled. Can I make fund transfers in foreign currency? Want to know more? You can check your ATM transfer limit underView and Set Transaction Limit. If you have activated Mobile Security Key or biometric authentication, you can use the 'Pay with FPS' and 'Show my FPS QR code' functions before logging on. You'll also have to input your payee's account details such as their name, bank code (mostly in local clearing code format), account number and address (optional in some cases). Log on to Business Internet Banking - HSBC It's faster than a normal transfer because it only supports payments to Proxy IDs. If your transaction issuccessful,you will receive an SMS and emailnotification. Find the answers and while you're at it, tell us how we could do better. As FPS transfers are instant, many banks may have imposed stricter controls in place to make sure the recipient's name and bank account number match. The data on the microchip is much more difficult to steal and use for unauthorised transactions when compared to a magnetic stripe. Can I set up recurring transfers with FPS? (You will need your Security Device or Mobile Security Key.). To strengthen security controls for ATM services, the overseas ATM daily withdrawal limit (including cash advances) for all ATM and credit cards was pre-set to HKD0. How long do Global Money Transfers take? Any currency supported by both the sending and receiving accounts. You might be charged by the debiting bank if your top-up is unsuccessful due to insufficient funds in your account at the debiting bank. For Renminbi Telegraphic Transfer to HSBC Group / branches in mainland China throughHSBC Online Banking and HSBC HK Mobile Banking App, the service charge is waived. Alternatively, you can register for FPS to receive money via Proxy ID (mobile number, email address and/or FPS Identifier), so the person won't have to enter your name. We'll also send SMS and email notifications to you after receiving confirmation from the debiting bank, Submit top-up instruction to transfer funds to your HSBC accounts, Delete set-up instruction to cancel the link between your same-name account and your HSBC account, The following special characters: ?