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There were multiple misrepresentations made about how the timeshare would increase in value and was a good investment. Returned in 20 and were told they had us a better Villa and it would be ready in 15-20 minutes. Log in or register to share recommendations. Seems repairs eeded to bbe made. Reservations are required. Please download an updated and supported browser . English, For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +1 808-662-6300, Self Operating lift or a sloped entry in hotel swimming pools, Valet parking for vehicles outfitted for drivers in wheelchairs, Entrance to On-Site Fitness Center is Accessible, Room and Suites Access through the Interior Corridor, Safety Chains and/or Latches on Guest Doors, Toilet Seat at Wheelchair Height - Toilet for Disabled, Unlock your stay with the Marriott Bonvoy App. You are leaving a Vistana Signature Experiences, Inc. (Vistana) site and going to a third-party website. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. If my reservation says resort view, what does that mean? Timeshares for rent at The Westin Nanea Ocean Villas, Get alerted as soon as new rentals are added. Private suite Warn other, do not do business with Marriotts timeshare divisionin fact stay away from all Marriott properties if this is what they let their timeshare division get away with! In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Samoa Leilua got us our room and did a fantastic job accommodating us, super helpfulshe spoiled us! We look forward to being your home away from home at The Westin Nanea Ocean Villas for years to come. We requested other accommodations and were told they were booked but would try to find something. My husband and I stayed in a two bedroom villa at the Westin Nanea for 5 days on a preview trip from Westin. I know they received it because our salesperson called us THE NEXT DAY telling us it was too late to cancel, and we had missed the rescission period. The Westin Las Vegas Hotel, Casino & Spa. We were also told that if we were not happy with our purchase, that Marriott has a buy back program where they buy our points back, and we can get out of the continued maintenance fees. You are only blocked from performing the attempted action on the live website, known as "Production". They told her that she was getting no value out of the current timeshare, that she needed to upgrade so we could have ocean view and more access. Our exclusive services include front-desk check-in, valet service, check-signing privileges throughout the resort, mid-stay clean for stays of 7 nights or longer, a full-service concierge, and more. Essentially pre-paying for travel was possibly the biggest selling point for us, and we had clearly been lied to. Poolside Cabanas and Casabellas can be reserved at, 47 Park Street, Grand Residences by Marriott, Marriott Grand Residence Club, Lake Tahoe, Marriott Vacation Club Pulse at Custom House, Boston. Unless youre looking to be trapped into debt and letdowns avoid Marriott timeshare. Own a timeshare at The Westin Nanea Ocean Villas? We were told.to come back in 15 minutes to check. WHAT? We tried to combine our Marriott and Westgate timeshares under one account for our convenience at Interval International. We didn't expect ocean view but certainly not the parking garage. AND THIS IS THE WAY WE GET TREATED? Days. I was able to spend the night here with friends in town and I must say it was excellent. I wish we would have never purchased into Marriott Vacations. ReadMore, One of Maui's must-see snorkel sites. This property has only been open for a few weeks so while I'm only giving the property 3 stars at the moment I think there is room for improvement once everything is up and running and they have more and better trained staff. This has been one of the most frustrating and costly experiences which we regret. BAD DEAL. Warning: Your web browser is out of date. Shared spaces where face coverings must be worn by unvaccinated Owners and guests include the following: Please Note:The above requirements are in addition to any applicable face covering requirements mandated by governmental authorities in the jurisdictions where our resorts are located. Iris, Carolyn & Burton were excellent concierges. Peer down a dormant volcano or snorkel The Forbidden Coast's unspoiled coral reefs. Aloha. Free WiFi, Mastercard, This material is intended to encourage the sale of all-villa resort interests classified by state legislation as timeshare sales. All rights reserved. We also later found out that our children would be responsible for the mortgage and maintenance fees upon our passing. ReadMore, See the Maui scenery from horseback. Plan your next vacation and share the fun. We really tried to work with them - they were invisible during Covid, then we found out we lost days during the period of Covid! Almost every location if fully booked. That seemed strange as there seemed to be almost o o e else around. Again, a fabrication. The Westin Maui Resort & Spa This villa has two private bedrooms - each with a king bed. Balance historic museum tours with rain forest hikes to 400-foot waterfalls. It would be easy to resell. Chat is only available when logged in and within 90 days of your arrival date. Aloha 771jones, Mahalo nui loa, thank you very much for such highlighting Samoa and our friendly staff. Ate at the pool bar. I understand that the reservations where cancelled and I can almost understand the fact that they could not even accommodate us for one night, but why could they not just extend our points?? Most recently (Aug 30, 2022) I contacted Marriott to "bank" my time / points and got a message stating that "all lines were busy" and was offered a callback. ReadMore. We didn't expect ocean view but certainly not the parking garage. Making matters worse, the number of points required for a single night stay has increased because available in every desirable location is low or non-existent. We were TOLD Our unit would increase in value. The villa room, a 2 bedroom with full kitchen and living area and lanai was very nice. Reserve now! We were then brought to an additional area to go over our registration. It quickly turned into a sales pitch to book a further meeting. This is neither an offer to sell nor a solicitation of offers to buy in any state or other jurisdiction in which registration requirements have not been met. Click to see updates and learn more about what to expect at our hotel. Please dont include personal, political, ethical, or religious commentary. Custom Swimming Pools & Landscaping | Woodside Pools in Wayne NJ We didn't expect ocean view but certainly not the parking garage. Aloha Dorubere, Mahalo for staying with us at The Westin Nanea Ocean Villas. A favorite for guests and locals alike, Dukes pays homage legendary Hawaiian surfer and waterman Duke Kahanamoku. INU POOL BAR - 78 Photos & 65 Reviews - Yelp The hostess did not seem to know what to do but soon after a manager came up and seated us almost immediately. We were told we could use the timeshare often and could travel to international destinations. My team members and I are truly local experts. The Westin Nanea Ocean Villas, Ka'anapali is a vacation ownership beach resort located in Lahaina, once the royal capital of Maui Loa. First Name is required. Their idea of advocacy is to point at lines in a 48-page contract that alludes to items that were specifically omitted or misrepresented. Health officials and medical experts have recommended, among other things, that individuals engage in physical distancing. If you're traveling for work, we'll sort the most popular WestinNaneaVillas, The Westin Nanea Ocean Villas at The Westin Nanea Ocean Villas, Ka'anapali, responded to this review, Ryan M, Front Office Manager at The Westin Nanea Ocean Villas, Ka'anapali, responded to this review, The Westin Nanea Ocean Villas, Ka'anapali. Ocean view In the event we discover that you have brought a pet to the resort, you will be charged a room recovery fee in the amount of $500 per pet and you will be asked to take your pet to a local, third-party boarding facility. The concept of Customer Advocacy is a joke. Good food but terrible service!!! Peer down a dormant volcano or snorkel The Forbidden Coast for unspoiled coral reefs. (We SOLD our Marriott timeshare years ago and you asked us to buy it back. | If you want to request something specific, you can do that after you select your rate. LocalAreaActivities To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. Our only solution was to rent another 2 bedroom suite elseware and pay for that and the crappy little hotel room that they provided. Not to mention the cabanas are side by side only four feet apart.This is a time share operation. ReadMore, Deftly climb down walls and falls. I am a Marriott hotel user, and have Titanium Elite status. They conveniently did not provide us with the contract until after the legal cancellation period. The full service restaurant is not open. There is also a washer and dryer in the villa and detergent and softener are provided. The Ritz-Carlton Bacara, Santa Barbara When the sun sets behind the palms of Ka'anapali, sink into your Westin Heavenly Bed. Try again. Not addressing their owner complaints seems to be an ongoing theme with this company. It is absolutely not worth it. Valet couldn't find our car one day. (Until we meet again), This is the version of our website addressed to speakers of English in the United States. Our wedding reservations never cancelled. {{ thankyoumodalbodycopypersistenceerror | raw }}, ResortActivities This recommendation is in addition to any applicable face covering requirements mandated by governmental authorities in the jurisdictions where our resorts operate. Time Share sales people are snakes. This is definitely a financial hardship.We want to part ways IMMEDIATELY and wholly, but for now we are stuck with this valueless product. The Westin Maui Resort & Spa - westinmaui.ipoolside.com Privacy & Cookie Statement | Checkin:4p.m. | Marriott Vacation Club is the primary timeshare brand of Marriott Vacations Worldwide Corporation. Service animals that perform work or tasks are welcome at this resort, but family pets are not permitted. American Express. Please see the Concierge to make reservations for On-Site Activities. | Surprising - they still didnt sort it and asked me to leave while they will send me emailOverall horrible experience- I was keen on buying membership but this experience turned ne off , if this is how Marriott vacation experience is like Feed back of our experience, NANEA OCEAN VILLAS--TIMESHARE SCAMVistana and Marriott companyI am a victim of a scam by a timeshare company Vistana Portfolio Services they are part of Marriott and I used to be loyal Marriott customer but no more. Maui Vacation Villas | The Westin Kaanapali Ocean Resort Villas North Vistana Signature Network is a registered Exchange Program. COVID-19 is an extremely contagious disease that can lead to severe illness and death. Marriott Vacation Club International and the programs and products provided under the Marriott Vacation Club, Sheraton Vacation Club, and Westin Vacation Club brands are not owned, developed, or sold by Marriott International, Inc. Marriott Vacation Club International uses the Marriott marks under license from Marriott International, Inc. and its affiliates. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. We were misled as the MVC sales team mis-represented their offerings during their 90-minute presentation we sat through, as well as during subsequent phone and email conversations. This is a time share operation. | It looks and feels like a pyramid scheme, entrapping Senior Citizens, like ourselves in an endless maze of lies, half-truths and expenses. Let us help you make the most of your trip to Maui. THIS ADVERTISING MATERIAL IS BEING USED FOR THE PURPOSE OF SOLICITING SALES OF TIMESHARE INTERESTS. Checkin:4p.m. | To protect the integrity of our Owner data, employees are blocked from performing certain actions on the live website that might impact the customer record of the Owner you are emulating. A full-service restaurant offers ocean views alongside a menu of Hawaiian and international cuisine, plus the Westin brands signature SuperFoodsRX menu with nutrient-rich and delicious options. Exclusive on-site provider with the only homes meeting the AAA four diamond designation at Honua Kai since 2012. A special shout out to Samoa Leilua, Guest Services Supervisor, who went above and beyond to make our stay fabulous. One of the most beautiful views on Earth. We ended up staying in Siesta Key (not through Marriott) and when we were on Marco for our wedding we went by the resort and the resort was open and people were swimming in the pool and the beach, but they would not accommodate us at all. We are pleased to learn that your ohana (family) had a rejuvenating stay. Enjoy dining near the water in one of Lahaina's finest eateries offering fresh breakfast dishes sure to please your palate. With beautiful year-round weather and gorgeous tropical landscapes, Maui is the ultimate vacation destination. Mahalo for choosing The Westin Nanea Ocean Villas as your Maui vacation destination and for your candid feedback regarding your most recent visit with us. 808-662-6300 Youll find everything from the essential to the not-so essential in our general store located right in the Konea lobby. With Outrigger Honua Kai management services, you can rest assured your home ownership experience is stress-free. The staff were happy, all smiles and seemed to really enjoy their jobs. Balcony Taxes and fees that are shown are estimates only. Questions about the accessible facilities and services offered should be directed to the resort at 808-662-6300. I have been vacationing at Aruba Marriot Ocean club for many years. As part of our efforts to help you stay healthy when you stay with us, face coverings are required of all Owners, guests, and vendors at each of our resorts even where not currently government-mandated and regardless of your COVID-19 vaccination status in connection with health agency recommendations. Not to mention the cabanas are side by side only four feet apart. How sad you are willing to disrespect and spit on your loyal customers like this.MEANTIME the Marriott rep Erin who had me on hold for a supervisor finally told me COULD NOT GET ME CONNECTED to a Supervisor who could get this issue resolved; they were ALL so busy with others.I spent 30 minutes THIS TIME on the phone with Marriott to no avail. That seemed strange as there seemed to be almost o o e else around. We were also sold on the idea that our ownership could be sold back to Marriott at a later date After paying almost $35,000 to date, we have discovered that there is no such thing as VIP status or specific benefits and Marriott does not buy back memberships. Your positive review will surely put a smile on their faces. Amazing customer service, brand new resort! Your rep MADE NOTE AND PROMISED in a couple of weeks I would be able to call Interval International and combine the accounts. WestinWORKOUT Fitness Studio is open 24 hours. We are sorry to hear of your disappointment and would like the opportunity to speak with you to address your concerns. We are both on fixed SS income and food stamps. ReadMore, The road to Hana with a picnic lunch. The pool is safe for kids; in fact this is a very kid-friendly resort. The Westin Kierland Resort In a wordhorrible. We had a timeshare interest on this property that we occasionally used and it was affordable, but in Dec. 2019 my daughter was travelling without me, and was approached and offered a complimentary dinner certificate to go to an owners update meeting. Simply login or register now to join the conversation. Repair, Remodel, REO Guests are required to show a photo ID and credit card upon check-in. Valet couldn't find our car one day. Currently, Im not able to take advantage of any of the rewards that the Bonvoy Titanium or the Marriott Presidential status benefits. That seems a little odd given the price you're paying for this property. Rocky. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Hi there. Post your timeshare at The Westin Nanea Ocean Villas for rent or sale in less than five minutes! Marriott is selling more and more points every day to unsuspecting people making it almost impossible to book a vacation when you want to go. There's no capacity for cribs at this property. Welcome to The Westin Ka'anapali Ocean Resort Villas North Discover the perfect fit for your vacation or repeat your stay in a favorite unit each time you're in paradise. We joined the Marriott Vacation Club Family in 2018 and have had nothing but issues and bills since. This resort is committed to making our facilities, amenities and services accessible to guests with disabilities. Better than great, actually, amazing! I then asked the person doing our registration point-blank can you assure me that no one is going to try to sell me something at this meeting on Friday? ReadMore, The way Maui was meant to be enjoyed. Inu Pool Bar and Grill is open from 11 a.m. to 9 p.m. daily. Stay awaydo not join the club. Returned in 30 minutes and were told yet another story. From family-friendly activities to adventurous excursions, this slice of Maui paradise offers something for everyone. The get their act together in the future. The wait staff was attentive and the buffet was delicious. Aloha gyg2449,We are so happy to hear that each trip with us brings you new memories. I have forwarded your review to the team for immediate follow up and would be grateful for the opportunity to discuss these occurrences with you. Samoa and Jade are exemplify the spirit of aloha. 6902 East Greenway Parkway, Phoenix-Scottsdale, Arizona , 85254, USA. In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property currently isn't accepting guests from certain countries on dates where such guidelines exist. 2023 Trustpilot, Inc. All rights reserved. Timeshare & Villa Rentals in K'anapali Beach, HI | Vistana When I made the purchase. No help was offered or given.They would not help us, cancel us or refund us. Days! Their answer was that you could use the Westin property amenities next door. She ended up cleaning dishes of your previous guests. Northside Park - Visit Fort Wayne RESERVE POOL SEATING AND CABANAS. Corporate? ReadMore, Encounter diverse tropical landscapes. Check out: 10 a.m. 69F / 21C Resort Toggle MenuResort Menu Overview Photos westin maui ipoolside Verified 9 days ago Url: vistana.com Go Now We called housekeeping and they eventually came up to clean it up.Counters were filthy as well.After housekeeping left the room , I asked my wife to check the bed sheets. We were told.to come back in 15 minutes to check. Approximate prices in EUR for a 1-night stay, The Westin Nanea Ocean Villas, Ka'anapali is located between North Kaanapali Beach and the mountains of West Maui.