Why Did Julian Leave Salvage Hunters, Signs She Is Lying About Paternity, Birchwood Boats For Sale In Ireland, Get Computer Name From Username Powershell, Sainsbury's Curtains And Bedding, Articles B

If you're a BT TV subscriber with an active BT subscription, BT will replace the box. I bought the box a few years ago to record and access freeview channels. Select Update Software. Hello. At that time, I switched it off and left it unplugged for a minute or two. Give it a couple minutes to get itself ready and then it should load as usual. on Humax have a reputation for being the best Freeview / Youview boxes around. However, this time, that remedy does not seem to work. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. 04-04-2020 Hi all, thanks for the replies, Roy, Ive done the 8 second reset at least 5 times with no joy and have tried the factory reset (Keep recordings) 3 times so far but no difference so far. More info. on The box light will turn blue, Turn the power on using the switch found on the back of yourset top box. If your box is still stuck in nearly ready after trying these suggestions, wed recommend contacting your box provider for further help as you may require a replacement box. on (see Get in Touch section at), However you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . There are various different levels of reset modes 2 (factory reset keeping recordings) . Make sure you keep the box in standby. If you're able to, make a note of all your preferred settings and scheduled recordingsas you will lose them once you've completed a Maintenance Mode reset. You'll now see a warning screen. With regards to the non loading, this is normally a sign of a catastrophic failure. Sorry you are experiencing a problem with BTTV. Re: YouView+ UHD box stuck loading and needs full factory reset. on 01-05-2019 In the settings menu, scroll down to Information & Reset and select Factory Reset from the list. The factory reset keeping recordings worked! 05-07-2022 I'll let @JohnC2 as he isn't in the office today. (Yes, I have pressed the 'Me Too' button.) Youview box used to work, no problem with other gadgets. OpenReach engineers to the house. Any advice would be appreciated. 02:18 PM. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. Either way, the box is effectively dead. on 9h11. Go to the Information & Reset sub-menu. YouView TV Ltd 2023. 8h40, Hi@SiGreenwood welcome to the forum and thanks for posting. I've tried all the options on Matainence Mode and get an error all the time. The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? on 17h07. Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. Update 2: Have tried software reset (recommended) and both factory reset options. 14-12-2020 I have had a retail Youview box almost two years now and have had very little problems with it. When I powered it back on, it seemed to work again. Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because it's covid I'm out of ideas. As I said, changing the hard drive may be an option, if you feel confident, as they are quite cheap these days. By continuing to browse, you are agreeing to our use of cookies. 12h01. I'm happy the new box is working well. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. A red light should appear on thefront, Press and hold the down navigation button on your remote for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Post back and let me know. Internet/USB Recovery, delete recordings. With regards to the non loading, this is normally a sign of a catastrophic failure. However, this time, that remedy does not seem to work. Thanks. I pressed the power button to select yes but instead of loading the maintenance page the screen goes blank and stays like that. This will keep your recordings but you do need an internet connection for it to work. This all went through ok but sadly made no difference to my problem and I still can't get into settings or satisfactorily watch any of my recordings. The YV persistently tells me it can't connect to the internet. It took 2 full resets before the box started working again. Hi, no I don't have a subscription. Myview recordings and scheduled does the same. Settings stuck on loading YouView Community You'll be greeted with a friendly 'Hello' telling you that your box has restarted. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. The aerial cable is securely connected to the Aerial In/Antenna In port. This can be causes by it being knocked while it was turned on. How do I reset my BT TV box? | BT Help - BT.com on 11h53, on Solved: YouView box not booting - TalkTalk Help & Support (Although i'm not sure why the drive would affect the 'settings' menu)? This site uses cookies. If youre using Powerline adapters, make sure these are connected also. I've sent you a Private message explaining how you can contact the forum moderation team. If so have you had a chance to test it yet and with large recording on in 4K? - edited Box stuck on Loading YouView Community The guide works fine, as do the catch up players. For help with your TalkTalk TV box, channels and apps. Announcements, Guides & Community Updates, https://community.bt.com/t5/notes/privatenotespage, How to return and recycle your BT Broadband Hub and BT TV box for free. Make sure you keep the box in standby. This first happened about a week ago. A YouView Box FAQ. As has already beend said it is likely a problem with the PSU failing with sub-standard capacitors being used (cost cutting?). I have tried switching it off and leaving it unplugged, but when I plug it back in and switch it back on, it still acts the same - just the YouView loading screen for ages (left it 20+ minutes and no change). 20h56. The account does not have the TV product attached so it will physically not allow ant TV orders to be placed. Thanks in advance for any help you can give, on Follow these steps: Turn the power on using the switch found on the back of your box. 25-04-2019 You can print a freepost label to eturn the box if you wish. Then you may have the later version of the Humax DTR-T1000, the Humax DTR-T1010: Select the instructions for the Humax DTR-T1010 instead. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. Ive reconnected the Humax back up and hope it sorts itself out whilst I continue with the Huawei box. on 05-07-2022 We need to access Maintenance Mode from the start up screen. Are you currently in a TV contract with BT ? We can't get past the message Freeview Loading. - edited If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. Having BT Youview Box Problems? Here's How to Fix It! - Aerialforce I will also have had a BT Youview box from BT just under 6 months now. There was a factory reset, but keep recordings option, but this failed. Within three seconds press and hold the power button on the front of the box and hold both buttons. on I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. / 3.3.168: Complete: BT: Once Maintenance mode has loaded you can then choose if you want to do the following: Software Reset. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. Ive reset my router, turned the you view box off and back on again, checked all the cables (internet is definitely working, as all other devices are online), I then tried to access the maintenance page by holding down the arrow key until a message popped up on the screen. It just seems to get stuck on the YouView loading screen forever. Go to the main menu by pressing the blue Home (or YouView) button on your remote. . If a laptop with its WiFi turned off, and hung on the YouView end of the Ethernet cable from the router to the box, can reach the internet, the problem is internal; if it can't, the problem is external, and you should look at your router, any PLAs you may have, and the Ethernet cables involved. If not then I'll go for the full factory reset deleting recordings. Only change is that I had to switch channels on broadband recently. Youll be greeted with a friendly Hello telling you that your box has restarted. Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. Ok, I got impatient with waiting for a software update and begrudgingly went for a full factory reset deleting recordings. We have a tv contract with bt. It is strange because the catch up players work fine. Some would say that yours has done well to last three years. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Ive made quite a few recordings, although none in 4K yet, all with no problems. (Yes, I have pressed the 'Me Too' button.) The third one might be fine. A red light should appear on the box, Press and hold the down arrow on your remote until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Switch on the power switch on the back of your box and a red light should appear on the front. . I've tried that about 15 times now, to no avail. A red light should appear on thefront, Press and hold the down arrow button on the top of the box for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. 12h21. Visit our full contacts page here. A few months ago, I spoke to a TalkTalk rep via web chat about getting fibre - I was confused over the speeds being offered to me. Check here: https://community.bt.com/t5/notes/privatenotespage, on My YouView box no longer starts up. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. A red light should appear on the front panel, Press and hold VOL- button for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt. This site uses cookies. Anything with a hard drive in it may go a bit flaky sooner or later, but ten months is an unacceptably brief time. I tried calling that number (03451720046), but I got an automated assistant on the other end and it didn't understand my issue - it thought I was saying there was a problem with my TV and started running tests on my broadband. I have a DR T1000, box was new when I received it, but then I have had the box for probably around three years. If it does then you have the original Humax DTR-T1000. 14-12-2020 However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. When I powered it back on, it seemed to work again. TalkTalk is sending a new TV box. Update: Looking at some of the advice on this site, I have tried some of the reset options. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. Press and hold the reset button on the right-hand side of the box. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. Hi John. I'm with PlusNet fibre using a TalkTalk box. 20h29. At that time, I switched it off and left it unplugged for a minute or two. If you do not press the power button within 5 seconds the box will boot up normally, Turn the power on using the switch found on the back of yourbox, Press the button on the front of the box, Very quickly press and hold both the channel +/- buttons together for 10-15 seconds, After displaying the start screen, the box should enter maintenance mode, Press and hold the down button on the top of the box, Turn the power on using the switch found on the back of yourbox. It looks like you're new here. Thank you so much. OpenReach engineers to the house. You may be able to get it working again by going into Maintenance Mode and performing a reset, but it will probably fail again after being in standby for a while. Got a humux youview box thats been fine for over a year but today the settings screen does nothing but sit with 'loading'. So there was probably a bit more wrong there - the lost remote recordings I can understand - though the app should have been warning you of these - if the router connection was lost. Access from your Country was disabled by the administrator. If you have an Internet Mode enabled box, or the BT TV Box Mini you don't need to have the aerial plugged in, it just needs to be connected to the internet. Yes everything seems to be working correctly. Worked fine until last night. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. Box stuck in nearly ready - YouView Support Help please - it's lockdown & I can't access TV either as I only have a Freeview remote. This happened to me a couple of weeks ago. I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. 03:09 PM. (As fine as they ever do on my poor internet connection lol). On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. 14-12-2020 Any suggestions/information gratefully received. We haven't changed anything. YouView TV Ltd 2023. Humax say that the failure rate is within industry norms, but they would, wouldn't they. this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage, It is probably time for you to contact the BT TV support teams by phone or live chat. Thats not meant to happen. 17h16 Hi John. By continuing to browse, you are agreeing to our use of cookies. You may be able to change the hard disk inside. I turn the box on from Standby and I get the Blue light but nothing else happens so I have to power off, wait 10-15seconds, and then power back on. 17h30. Bear in mind that if you have to reset through the menus, you'll lose recordings and other . Thanks for posting back with what seems a positive result. is this a Bt Youview box that was previously working normaly in its current environmentand and now appearsis stuck or one that has not been used recently or has moved location ? It looks like you're new here. We followed the user guide instructions and Googled every possible solution without luck. The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. Luckily I managed to watch other recordings on catchup. Thankfully most of the programmes were also recorded on my freeview play box. It is described at. 06-05-2019 17h06. 23-04-2019 It is a bt youview box. I used to get this problem with my TalkTalk box before I cancelled their TV service and sent it back. there is an excellent article that has withstood the passage of time by Keith at, Announcements, Guides & Community Updates, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. 04-04-2020 17h05 It is a bt youview box. This first happened about a week ago. 22h03, Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because its covid Im out of ideas, on 10h40. Then the broadband goes down again, and everything goes to pot.So maybe, just maybe, the issue some people are having is due to breaks in the network connection disrupting things (broadband/network/YV), and all factors have to come together again - for long enough - for it to all connect through again?I am awaiting a seventh engineer visit from OpenReach. Take a look atHow to return and recycle your BT Broadband Hub and BT TV box for free.