Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. I've sent an email invitation but some or all of my friends did not receive them. Gift Vouchers can be purchased for specific events when available. This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. How do I make a wheelchair or Accessible Seating booking? As part of the terms of sale, the only person authorised to purchase tickets is the credit/debit card holder. Refunds, Payments and Exchanges. Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. I ordered a lanyard with my ticket purchase, when will this arrive? What happens if I lose/change my phone or accidentally delete my Mobile Ticket? However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. What happens if my tickets do not arrive in time? Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. More information relating to mobile ticketing will be communicated in the lead up to the season. How can I find AFL Membership on a match day? Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. SuperJuniorIndonesia on Twitter: "RT @MONSTERGRP: [Notice] @henrylau89 If magnified, the display may be blurry. If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. <> One fan said 'thousands' of people were left queuing outside the venue desperately trying to . Hello fresh has an offer on Ticketek, which is a scam don't click it . If you have purchased concession tickets, you are also required to present a valid concession card. Systems are in place at every venue to ensure that each ticket barcode can only be used once. Ticketek will use reasonable efforts to notify you of such action. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. Ticketek mobile tickets can also be added to Apple's Passbook for iPhone users with iOS6 or higher installed. Where can I find my AFL Membership number? you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. What if I enter my Voucher ID incorrectly online? Ed Sheeran Melbourne concert: Fans left stranded amid Ticketek issues Methods of collection and/or delivery will be available when choosing your collection/delivery details. When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. Please wait a few seconds for it to load. PDF Official Stray Kids Collector Ticket FAQ Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. 4. Your barcode will be on the first page that opens (the homepage). You will be able to update your credit or debit card details during a purchase transaction by entering new card details and leaving the check box checked to save the newly entered credit or debit card details. As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. When can I request a refund if I have purchased Refundable tickets? General Admission seating is subject to availability, and information for each game will be released the week off on our website here. Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. Visit the Ticketek Groups page for more information. Below is a list of the information you should provide us with in your initial contact: ** Some venues have an exclusive ticketing contract. Ticketek Online Terms of Use and Privacy Policy. To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. Your region is identified by your IP address. Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. No, you can continue to use your mobile ticket. 13+ - Adult Ticket. Accept the Ts&Cs and "Submit" 9. I ordered a digital download, CD and/or DVD with my ticket purchase, how do I receive this? Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Sellers Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. Will AFL Membership dining have a priority system in place to access tickets? If you purchased more than one ticket, make sure you print out and bring along each separate ezyTicket PDF to the event. % Alternatively, contact us for help via 1300 722 515 or [email protected] and they will be able to provide it to you. All rights reserved. If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. Can I buy tickets if I am based overseas? When will I receive my club of support merchandise pack? Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent. Ticketek Gift Vouchers can also not be redeemed for events that don't have tickets on sale through Ticketek. You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. When you book online you cannot choose the location of your seat. If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. Enter the required information in the fields provided. Sign In is displayed at the top of the 'My Events' section. Staff are amazing under the circumstances," a third said. No, refundable tickets can only be selected during the original purchase. P!NK Summer Carnival tickets | Tours and Events | Ticketek Australia Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. The obstruction varies in different venues. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Please note: The My Ticketek member must be the credit/debit card holder when booking tickets online. Print this PDF as this will be your access to the event. Emily O'Sullivan, CPA - Audit Senior Assistant - Deloitte | LinkedIn Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. Will I see personalised content on the mobile site? Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. Tour dates Ticketek is selling for the following venues only. If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. Tickets purchased during a pre-sale will not be dispatched until after the advertised general public on-sale date. xYmo Z)y"=H}=@0JrJHqvkKpp]I&dqEYlS/wGOG,<>zgW;-)Pk=#SY3%nMHqB6PrBYTJgRUe;>y2<5LKc?\e.f Ticketek may not replace tickets where seating is unallocated (general admission tickets). https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. Information specifically relating to AFLM Membership 2023 will soon be communicated via email and our website. Ticketek recommends that you select Registered Mail for these events where available. If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz If need to talk to someone or you're worried that your ticket might not be legitimate, please contact: - New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and . How do I arrange for a new membership card to be sent out? How do I add my mobile tickets to the Ticket Wallet? You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? My address has changed. Don't forget, you can update your account by returning to the, Then sign in with your current username (the email address you registered with) and password. Ensure your contact and personal details are correct. Why is there a time limit when I buy tickets? On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site. You must allow adequate time for collection or delivery of tickets. Where can I get more information about privacy for Friend Spotter? Will the Mobile Ticket scanners at venues work through phone covers? https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. Ticketek Australia Can I change to Refundable tickets after I've bought my tickets? Mobile tickets will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. The email account that the message has been sent to is full. Have more questions about Ticketek Gift Vouchers? Select an event category type from the Genre drop-down menu and click 'GO'. Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. Ticketek may charge a reasonable fee for the replacement of tickets. Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. You will need to provide some form of ID so that staff can access your Ticketek account details. If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. Ed Sheeran MCG show: Fans angry at ticket 'fail' | The Cairns Post If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. Can I still access the full site on my phone if I need to? General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. For clarity, Ticketek may limit, suspend or terminate the MyTicketek account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account. How do I request a refund if I have purchased Refundable tickets? Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. You'll be able to purchase tickets from either Ticketeks Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone. Limitations on number of tickets purchased. With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. We sell tickets on a "next best available" seating system. Will mobile tickets be removed from the Ticket Wallet after an event? Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller). Tickets can be purchased via our website here, or over the phone on 1300 722 515. Can I forward my Mobile Ticket to a friend? What will happen if the barcode is sent to a non-smartphone? What is my online AFL Membership account? What happens if I purchase multiple tickets and haven't received them all? The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. Will I be required to pay to reserve a seat? Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. What are the terms of concession tickets? In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the Site). We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. What if I need accessible seating? Ticketek Gift Vouchers look just like a regular Ticketek ticket. Yes, it will. Concession and Children's ticket entitlements vary from event to event. Who can book a family and concession ticket? - Ticketek Australia What happens if my phone is out of battery or my network coverage is low when I get to the venue? Placing seats on hold and redeeming them is limited to online transactions only. These tickets are released when not required by the promoter and generally given to us to sell to the public. Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. Check you can log in and have your passwords ready. Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. How do I find out the expiry date of my Ticketek Gift Voucher? How long are my friends seats placed on hold? The app is built for the iPhone, although it will run on an iPad at iPhone resolution. Check your billing and account details. When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. You have the option to invite as many friends as you like via Facebook or email to purchase the reserved tickets. You will then be able to add more tickets to your shopping basket and pay for all tickets at once. We are the ticketing sales agent selling on behalf of promoters and according to their instructions.