they should over ride. I paid $21.99 ($24.10 with tax) in cash. They 4got 1 item on my return i see later but the thing that was bs was NO CASH RETURNED at all! We're supposed to give you a reason to come back, not accuse you of something we can't prove you did and then treat you like you don't matter, that's not how it works. I understand not receiving money back, but I can't believe I can't get in store credit. Shoes fell apart due to glue issue..Ross sells some defective items that have planned obsolescence issues. I'm sorry but I have a life that is super crazy and busy it's not my job to put my life on hold to fix their mistakes! They will even gave de audacity to not deny you to be checked out unless you actually remove the hangers off your clothing items before approaching them. I said what about me? I was given a in store credit, my balance was $22.04 I spent 20.93. that leaves my balance at 1.11 I didn't get my card or my change back? First of allits quite amazing how when a store(&or restaurant) has an outstanding, upbeat, kind hearted FANTASTIC personalitythen if that "upbeat mgr", of whom all customers&staff, happy after he/she got transferred the pgh mills locationnumbers up, shrink way down, could run that store in his sleep (which I was a full time front end supervisor of whom trained new ppl, worked in loss prevention or the shipment areas of the store) so we mgt worked hand in hand. The opportunistic and changing nature of our merchandise does not lend itself to selling over the internet. I keep all my receipts and take them back within the 30 days allowed. I had a valid receipt to return paints that I worn once then washed. First time I go to Ross and they say they can give me a credit with something I bought 3 months ago, with a receipt, if no receipt than they give you a credit, only at Flagler Ross has that ever happened to me, thank god I never come here, I had same issue returning an item. Ok Ross, Debit cards and cash offer consumers limited benefits, while using a credit card can help protect you against purchases that go awry. I have a piece of the packaging with the Ross price tag still in place, but can't find my original receipt. She was extremely rude and argued that I wore them. Can I exchange to items for one item if not used or worn? So she said if it goes under $50 then should be fine bc I guess they mail returns over $50 even with receipt? To Ross managers put your great computer system that you have on all customers to good use and worry or penalize the customers that should be penalized. And it's in a more lively area too. Ross employee. You can call Customer Service number 1-800-335-1115. Next morning, went to 2nd Ross store and found more towels but still not complete sets. 6. After some research, it turns out Ross DOES INDEED have a separate return policy for holiday and Christmas purchases. In San Diego store: I returned pair of silver earrings today and manager said since I "tried them on" they had to be thrown away. Returns & Refunds - Walmart.com I got a gift a shoulder purse but I can't use it because of my shoulder problems and pain. The refund will take around 5 days to reflect on your account. You can return items after 30 days, but you will be refunded to you as store credit. It has been very difficult with my health issues. I was told that because I paid with a debit card and I didn't have a debit card on me that I could only get a store credit. The company gives the Walter treatment "Get Your Sh*t and Get Out!" For a description of Ross Dress for Less giving programs, please visit Supporting Our Communities. People will pay more for an item if there is better customer service. Don't get mad at Ross employees over the policy. Plan on reporting Roses to consumers board. Debit/Credit Card Policy - College of Charleston She didn't have an answer for me and just said No And there were still costumes on the sale floor. Ross gives you 30 days from the date of purchase to return items. However if you originally used an online payment service eg PayPal your refund will be made to your preferred credit or debit card or issued as an in-store. You will also get store credit for what the item is worth currently that day, and not the amount you paid for it. I bought a prom dress a few weeks ago that I never ended up wearing, and it still has the tags and everything but I can't return it without the receipt ( which I lost). If it takes a second to take it should take a second to return. In this article Ive attempted to answer all your burning questions and even provide some insider tips thatll make your next return at Ross a breezy. Step 1: Go to Your Account > Purchase history and then select the item that you wish to return. Stores give you money back if you give original receipt, I cannot understand your policy. Basic accounting and household bookkeeping practices suggest you should keep your receipts for all purchases. The return window for items sold on Target.com begins once the order has been invoiced. This lady needs some training on how to treat customers. She replied the system wont let her. If you lose your store credit, we cannot give you more store credit to replace what you lost. I went in to the store right after work and selected two Bamboo Pillows. On Tuesday I purchased apps 160.00 in merchandise. She answered, "yes", I have the receipt and tags are on the dress. No. I decorated my whole house from Ross and yes it requires a lot of returns exchanges etcIt is a normal process for over $5000 on purchases like I made. I am another Ross employee that explain some issues stated here. You will receive a refund as a store credit or can also choose to exchange the item at its current price. Come back tomorrow and the manager can do it. This was a slap in the face as my vehicle was broken in the previous day and my wallet taken. I bought some items from Ross maybe 30 days or so ago and a few of the things I bought didn't fit me so I went to return them to the store. He tossed them toward the trash and missed, they bounced off the trash can onto the floor where he left them there. I would never go to ross and I do not recommend it for many different reasons. What is the Ross Return Policy? If they don't have their debit card with them, they can have a voucher (store credit) or they can return some other time when they do have their card. I told her majority of the items you care is name brand though. Spring Hill Florida, I just left Ross trying to make a return of a water kettle, not a sand kettle not an air kettle or a dirt kettle A water kettle. I live in show low AZ, I told my cashier I would be wearing a pair of shoe I bought to work to try them out because I have bad feet, asked if I would be able to return if not happy she told not a problem with receipt 90 day no matter if there used, worn or damaged that would return them very miss leading. It doesn't provide any useful merchandise return info for Ross either especially when the return wasn't denied and the return instructions were followed. Note: Protect your cards like cash. The belt buckle completely fell apart and couldn't be fixed in less than month. If tags are detached the item will not be accepted. What Happens After 30 Days? Yes call them and complain. But I thought about the 24 time thing and looked at the receipt it was well over 24 hours. Their policies are clearly stated on the back of their receipts. Hobby Lobby Return Policy With Debit Card (Full Guide) - RV and Playa Change their return policy. I would shop at Ross for my three children for back to school, birthdays, Christmas and especially tax time. Agreed with below comment 100% they should really Web: city car driving simulator 4. ross return policy clearance items. Ross is operating 1,483 stores in the US, but it has no presence in New England, New Jersey, Alaska, New York, and Puerto Rico. Does Ross Dress for Less make donations to nonprofits in the community? I complained that it should be a credit to my Discover but they said the computer would not allow it. Callback tomorrow and speak to someone else. They made a point to tell me this was a one time thing they would do for me and next time I need to hold onto my receipt. General Qualifications and Requirements - NextCar Rental NEVER WILL ENTER THE STORE AGAIN. So, I wanted to exchange but cashier didn't let me. Isn't that your job? Daily health checkups of all the associates working in the store. I bought a pair of shoes for my son. Tickets may also be required in select categories. I didn't have a receipt but was told I couldn't even get store credit without a receipt because they are name brand Is this true? We were very loyal Ross customers but no more. Because of their poor return policy, I no longer shop at Ross. I then purchased 2 bottles of cologne for my husband and when I got out to the car my son told me I got the wrong one. I wouldn't want to waste my money if they are just going to give me a broke earbuds. But before i tried to returned them she wanted me to purchase my other items first. Returns - Target She refused to give me credit today? The Ross return policy can be a little confusing. She never looked at my recite. Ross is a ripoff. (For emphasis: 60.92-35.93= 24.99). Tj max&Marshall's will be around. I'm old so they need to listen to me or my child is out of state so they should give me more time. The company gives the Walter treatment "Get Your Sh*t and Get Out!" You can return items without a receipt but youll get store credit for the current selling price of the item. There are also instances where a plus sized individual will try on something that is too small for them and destroy the item. All other terms of our standard Return Policy apply. You want cheap stuff but and you call them crooks but in reality its not. I purchased a pair of $35 earrings for my seven year-old grand-daughter's Christmas gift on 12/12/15. 20 Retailers That Have Amended Their Return Policies Due to - Kiplinger Ross Algiers. In some cases, they may take up to 14 days. Mission And Vision Csr. This is a fraud !! If you rent a car with cash However, several new rules apply. Really, Like I Didn't Need An I.D. The manager gave me a store credit for the lowest price item, but the other item I was told would be $20.00 less than the price on the item. Option 2: Consider Mediation Did not want give to know. You can explore one of the other refund avenues below instead. If you removed the tag, bring it back and they can re-attach it for you. The item price was 1599 it was not an expensive item but me and my friends do a lot of gift shopping at your store and I do not plan on doing any more if there is a problem with returning something that somebody cannot use. If you try to return an item without the tag but with a receipt, then we have to check the description. 5. Ask the Reader: Do you like the return policy at Ross or do you find it a little bit stingy? I would always prefer to get a refund but I'm okay with a store credit. Items returned without a Ross tag are very hard (if not impossible) for employees to process. Because it was washed now I can't return it. Be a smart shopper when purchasing things from Ross, if its broken take it back immediately, if you have a problem with clothing make sure tags are attached and shoes not worn to get an easy refund. 30 days is too little time. i really did not have time to argue about the whole transaction. Ross has the worst return policy I've had to deal with never shop Ross again and will tell friends. Do you need to return at the Ross you purchased at or can return at different Ross? My mom returned a gift without a receipt. I am in fact grateful to the owner of this website who has shared this fantastic WHAT A SCAM!!! I purchased five pair of shoes from Ross exactly 1 month ago and went to return the sandals which were very uncomfortable when I tried them at home and looked defective. two different colors and would decide later which color to keep. There was no change in price on any of the other like items in the store but they would only refund half the value. Again, the return wasn't denied. She just kept interrupting me and would say it doesn't matter!!! I bought a bottle of mens cologne yesterday. A valid picture ID (Driver's License, State Photo ID, Passport or Military . I explained to the person my license even had picture of how little hair I'd have couple months ago because of cancer. They had the same shoes for $50, I paid $34 because the tag said ladies shoes. Lets get started. If everyone got to return crap they washed or tore the tags off on then they would raise the prices!!!!! Before you get the refund of the product, your refund will pass through a system verification (i.e. I will not buy from Ross any more. ross return policy debit card $12,000 in 1858 worth today. Timing. Well after reading the reviews I don't have the nerve to ask about an exchange on an item purchased over 60 days ago,it's a desk you hang on the wall and I was informed I can't do that here,so ,brand new desk,tags attached,never used,have receipt.I don't even want to ask them,I may get my head bit off ,makes me very sad to have to feel like that ,like I shouldn't even bother trying to exchange or something, I was wondering if I could get my money back if bought something from Ross and didn't want the receipt Can I still get my money back without a receipt. You can find out what your debit options are by calling the bank number on the back of your card. Money Network says to activate the card, you should call 1-800-240-0223 to set a 4-digit pin and get your balance, and sign the back of the card. Also managers are never help they are rude and wrong. He was nice, but I thought to myself, "since when does security does the supervisor's job?" I tried to return a pair of Nike shoes that were purchased for me as a Christmas gift. I went to the Ross in Ocala on the Blvd. They advised that they could not make the adjustment. I have two shirts I received AS GIFTS (so obviously I don't have the receipts) and they don't fit. Why would you have a manger in a store that cannot make decisions. (ridiculous & unnecessary). Bs all they have to do is put another tag on it!! I always plan on a store credit when I return items. All Ross locations can accept purchases from other stores as returns but, in instances where there may be a mix up with the tag, it's always best to return it to the store you purchased it at. If the claim is filed within 30 days of purchase, you may need to submit proof of the store's return policy. A receipt is the prime proof of purchase at Ross. Name Server. Contract. You can check the status of your request by calling the return protection toll free number at 1-800-297-8019. Direct carrier billing (prepaid / pay-as-you-go) 1-30 . It states no such thing. For cards . After about an hour, I went back to return one of the items. It even gave a terminal information. you are only allowed 2 returns without receipt per year. Or something like that. If you are not satisfied with the merchandise, you can easily return it by visiting any Ross stores. Merchandise returned from a completed layaway and receipted returns accepted after 30 days will receive refunds in the form of a merchandise credit. The cashiers are highly disrespectful and forget about them ever saying thank you. I tried to return something I had never used with a receipt and because it had been discounted, they would not return it. so i had a handbag that I recently bought and they said that they couldnt take it back without a receipt even for store credit and it doesnt say anything on the receipt or website that says that. Within 2 hours I tried to return the set I didn't like the fit with the receipt and they tell me I need ID. Your return policy is the worst. A 10-day period is required for a cash refund on check purchases. I've never had store ask for my drivers license Days ago i had 2 returns with reciept and they said i had to slide my card both times so i did . Ask for the discount for purchase and a lot of companies will still make that sale. Copyright 2000 - 2023. I take this into consideration when shopping there. All Rights Reserved. We encourage you to share your experiences in the comments section below. For those wondering why Ross ask for an ID upon returning right after a purchase, it is because the receipt takes 24 hours in order for it to be activated. Having a receipt will marginally increase the chances of your return request getting accepted. 3. Credit card/debit card refunds depend on your bank. I shared the information with the woman who went back to the manager who gave her the credit. Ross gives you until January 31st to return all items purchased between December 1st 31st. Yet they STILL made me go home for my drivers license before they would let me just exchange it for another size!! The very step you need to take is to visit the. I have never had that happen before. Your refund will be processed via your original payment method. Just BAD business ! When your return is processed, you will get your refund in the original mode of payment. The associate who did my return was so rude and did not even tell me my refund amount until after she already processed it. I also explained that I loose these papers easily. I only hope and pray that my good fortune with the returns at Ross continues. Returned it in bag with all tags and the receipt same day . MCTR debit card payments will be mailed to the remaining eligible taxpayers. Be prepared to show a valid photo ID when making a no-receipt return. Recently i purchuased a pair of wireless bluetooth head phones .I have a recipte and they stopped working .while i was listening to music they cut out.at this point i went to turn them off and they wouldnt turn off ..finally after a 24 hour pirod i pushed button and then they finally turned off..I have to return them Today September 12, 2016. Lately the underpants for women are so low quality, only nylon and polyester and all of them fall down when you wear them . I bought that pair of shoes yesterday. I'm very unhappy with the return/refund policy. I have been holding to these with receipt waiting for them in Dubois PA to open back up. This should be used for the customers that spend 50.00 dollars and try to return 200.00 dollars worth of items with no receipt. I assume if a credit card was used maybe it would take longer? I called the Ross sure and told them that i had accident washed my 2-week old receipt in the laundry. I was reading some of the other post and just would like to comment on some of them as far as returns. All we can do in store is carry out Ross procedures. It was credited back to my card. Boo hoo~! I will never shop Ross or a dd discount again . So just keep these things in mind. H tried to return them with receipt and would not take them back. Spring Hill Florida, I just left Ross trying to make a return of a water kettle, not a sand kettle not an air kettle or a dirt kettle A water kettle. But what happenes when your store manager doesn't follow that code? He doesn't like the smell so we asked if he could get a refund. Walmart Standard Return Policy. For additional inquiries not addressed in the above FAQ, please use the below form to contact us. Refunds, store credit or exchanges will not be given on any merchandise that is used, worn or altered. 8. When I ask why. I think ross is fraud it does not matter when u purchase an item they should give u back u money if the item is not used. I was in the store for at least 6 hours picking everything out to complete my Christmas shopping. A day hasn't passed by. Anyway, they told me they could not take back liquids. 30 of the Punniest Ross Return Policy Debit Card Puns You Can Find So i actually work for ross & i just have to say following the rules doesn't always work. Worst return policy ever! She said items go on sale every week. The item must be returned to the benefit administrator in like-new/good working condition. They seem to find a bad reason. Keep that in mind. I had all tags on the pants I was told without a receipt I get .49 back. It is an instrument that can be used to: Avail of banking services such as cash withdrawal, balance enquiry etc., from any ATM and Micro ATM. I would never expect to wear something, wash it, and then return it to any store and can't believe people would actually expect Ross or any other store to give them a refund for worn/washed items. 9. How To Write a Return Policy (+ Free Template) (2023) - Shopify Be prepared to assembly, debit card company or debit cards. There are instances where some people allow their children to run and play in stores; children break things. What a horrible way to do business. Plus they needed photo id with receipt? In my past experiences, the mgt (especially whom are salary) choose to leave out of "mental issues". Tell you what Ross, you can keep you your disorganized stores, mediocre personnel, and merchandise. If you want to give an item as a gift, just cross off the price but leave the rest of the tag there. No, merchandise cannot be purchased online. Unfortunately, there are associates who mistreat customers, and this return was 100% mishandled. That afternoon, my cell phone fell out of the zippered pocket. 2) keep your receipts have all ross receipts in one place How Much Does Avis Hold on Your Card? - AutoSlash The purse with tax, it was $21.74. I said what??? You will find a customer support desk in the store, they will help you in processing your return. Please let me know what can I do to get exchange or get store credits. 3)keep the tags if you need to staple them to the receipt The Jewelry must be in its original condition and their quality assurance specialist will review the Jewelry before issuing a refund. I had a really bad experience today in Ross on Limestone, Pflugerville ! That will help if necessary. I do a lot of impulse shopping at Ross strictly because if you leave it and go back for it later, it may be gone. I'll take my business somewhere I feel welcome and appreciated as a customer thanks. I had to argue with store clerk. I've only wore it twice and I cut the tag off. The Fine Jewelry return policy is the same as the store return policy with one addition: all Fine Jewelry returns or exchanges must have the original ticket attached AND be accompanied by a receipt. Was returning items to Ross in Midlothian, TX, that I purchased last week. To make way for new merchandise, we regularly mark down slow-selling merchandise. How to Return An Item to Ross budget FASHIONISTA You do not even have your receipt and they are already screaming "Next!" The consent submitted will only be used for data processing originating from this website. Other similar brands like Michaels and Sams Club also offer returns without a receipt. When you return an item after 30 days without a receipt you run the risk of reciving less of what you pay for in store credit. Bothered by the encounter, I searched the internet for a statement of your return policy and saw no requirement for ID, certainly no requirement specifying a federal ID. I've never had any problems returning items after I washed them, as long as I had the tags and receipt and returned it within 30 days. But as per Ross return policy, returns after 30 days only qualify for their store credit or exchange instead of a refund. For a list of select categories, see the front of your receipt or ask your cashier. I just tried to return an item that I was sure I would wear but after I removed the tags in decided not to keep them. My 14.99 capris did not show in the system. So I was wondering if I could go back to the Ross I bought it from to exchange it for a bigger size? For all they know you could be one of those people who just keep buying and then return the next day for the thrill. He told me next time to just hold it up to my ear. Step 2: Choose the reason to return the product. I tried to explain the math to the cashier (who happened to be the supervisor that answered my question during the transaction), but she did not follow what I was explaining and continued cutting me off. (Need to change that). She finished my purchase and hands me the receipt and says, next time make sure you hold onto it. the customer is always unhappy when they don't get their way! In any case, the returns made following 30 days require the buy receipt, as these things for no situation are qualified for non-receipted returns. I am a consumer as well but what people must understand is everyone is not honest and unfortunately the honest people have to pay. If everyone got to return crap they washed or tore the tags off on then they would raise the prices!!!!! Merchandise can only be returned to Ross Stores with a Fine Jewelry Department. See Also: The 2 Best Days to Shop at Ross to Save Money. It can be alarming to see a transaction on your bank account for an item or service you did not purchase - that's why it's important to review your finances often. Warning - do not shop at the Layton Ross store. on 7/8/2018 location and bought a shirt, went home and tried it and noticed that it was a bit tight. This could be your state photo id, drivers license, passport, or military id. They will not accept returns on any merchandise damaged/altered by any Jeweler other than Ross simons. When she rung the exchange she said that it was worth 50-60% LESS what i originally paid.