You can use cash value on all transit systems that accept Clipper. 213-204-2900. Some purchasing limits applyas outlined on our sales page. We will send an email to confirm that you have updated information in your account. There's no need to open an app. Upon arrival at our Victoria terminal, youll clear both Canadian Immigration and Customs at the same time. Log in to your account with the email address we have on file and provide an updated email address. For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. Here's what to expect when you tag your card: On buses, light rail, ferries, Caltrain and SMART: The card reader will beep Since our boats travel far from the shore on portions of our journey, we are unable to offer Wi-Fi onboard our vessels. When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. They are: Economy Class Situated on the lower deck of the main cabin, Economy Class offers locally sourced food, spirits and beverages available for purchase as well as an onboard gift shop. If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. Balance protection Online accounts Card cancellation, When value is available Online orders Blocked cards, How it works Mobile payments Clipper mobile app, How RTC cards work Accessible information Using Clipper equipment, Proof of eligibility Eligibility change Balance transfers, Protecting your privacy Information retention. Riders are encouraged to get a Clipper Card to avoid the surcharge. ENTERING THE UNITED STATES: US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. City Coach. Once youve activated your Auto-Reload, youll be able to see it in your account. This rate is automatically adjusted when you add a hotel to a ferry booking or book a package. The RTC Clipper card is a photo identification card. Please enter the ages for all children 18 and under. Hop on our sleek, high-speed FRS Clipper catamarans for a relaxing and scenic cruise experience. When you tag your card, the Clipper reader will display the fare you paid and your remaining balance or pass expiration date. BART trips outside Embarcadero station to Balboa Park station in San Franciscoare charged full fare. Credit and debit cards are widely accepted across Canada, and ATM machines with 24-hour access are available throughout greater Victoria. Roadshow. If you are a booked guest, you can quickly change or confirm your seats by visiting our seat selection portal. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. The surcharge will be prorated for discount paper ticket users so that seniors and people with disabilities pay a 19 cent surcharge and youth pay a 25 cent surcharge. CA-Clipper 5.3 . Guide To CA-Clipper - Long Entry - ITLnet My card/value was blocked due to an expired credit card. To provide payment, log in to your Clipper account and edit your Primary Payment method. This site is protected by Google's invisible reCAPTCHA. What if Im having trouble using my Clipper card at a bike share station? Clipper account access including checkingyour balance can be found on the Clipper website. While Clipper processes your cancellation request immediately, there is a slight delay in this information reaching card readers. What Clipper services are available during the COVID-19 outbreak? Yes, you can use the Clipper app to manage your account on your phone. Boarding starts 1 hour before your boat is scheduled to leave. If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. We will automatically send a declined payment notice to the email address in your Clipper account. Please reach out via our Contact Us page with questions and we will assist as quickly as possible in responding to your inquiry. See the Google Pay How-To page for more details. Why wasnt I notified this would happen? You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. This page includes protecting your privacy and information retention. Includes travel to any of our destinations with activities or hotel stay or both. Im so glad that I dont have to go into the office the last two weeks. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. This is different in the phone environment. Be sure you tap on Caltrain's platform. If you have an 8 ride pass, your rides will expire in 30 days. US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. While paper tickets willno longer be available for purchase at stations except SFO, riders are stillable to use the paper tickets they already have to enter andexit through fare gates. Our departure times between Seattle and Victoria vary seasonally. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. For a quicker response, we strongly recommend reaching out via our contact us form. If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. You'll need to use the Clipper app to set up Auto-Reload for a card on your phone. To find out more information about replacing an RTC card, please visit 511.org. Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.- 4 p.m. [email protected]. If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. RTC Card and Accessibility. PDF Clipper Cancellation Form 2020, Metropolitan Transportation Commission. Select Clipper card and follow the instructions to add a card and load value. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. For Andriod phones, you may need the move your phone around. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. BART is working to install Add Valuemachines that accept credit cards at all stations systemwide. Once you do that, it will show up in your account. Correct, all reserved seating is located indoors and you will select your seats when booking your trip. You can load a Monthly Pass on your card, as well as cash value for Single Rides or a Day Pass. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? Vista Panoramic Upgraded window seats in Vista Class. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Clipper is available for mobile phones through eitherApple PayorGoogle Pay. 2023 Clipper Vacations. Otherwise, you will be logged out automatically. I'd like to plan my visit to the Bay Area in advance. learn more. How do I set up and use a Clipper card on my phone? No. Your session is about to expire due to inactivity. If you have a monthly pass, it will obviously expire at the end of the month. Learn more about our Victoria Clipper V on our vessel information page or take a virtual tour of the vessel. questions, log in to your account. We will send an email to confirm that you have updated information in your account. Muni Fares & Passes. We work with a highly-vetted portfolio of outstanding hotel partners to offer you great deals on overnight stays. Our terminal in Seattle is only open 6:30am 10:30am for check-in and processing. Buses can take another day or two to receive your order because they have to connect to the server in the bus yard. On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. It is charged for those who enter a station, ride a train, and then exit the same station. Imagine you want to take a trip on SMART that costs $5.50. If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. It still says my trip is in progress, any way to cancel this? View vessel seating chart for San Juan Clipper. There are three seating classes on the Victoria Clipper ferry. What happens if I tag on, but I change my mind? For guests traveling internationally, please review our ID and Requirements carefully before booking travel. Fares | VTA Yours is the first email Ive gotten on this issue. Three beeps and a red light means your card wasnt accepted. You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. However, there are 3 Clipper vendors at SFO. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code and select Save. You will need to tag your card to a card reader or ticket machine to activate it. Clipper Navigation - Wikipedia Learn more on our luggage policy. The top outer viewing deck is open to all guests and is non-reserved seating to enjoy during our whale watching trips. At your request, we can mail you a new card with your balance restored, typically within 2 business days. Thats why we say to allow a few extra days if you are picking up your value on a bus. When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. Clipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.-4 p.m. You can use our automated phone service 24/7 to check balances and pass expiration dates. We do allow walk-up day-of guests to purchase tickets if space allows. 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This page includes how it works, mobile payments and Clipper mobile app. Yes. Can I get a Clipper card before I arrive? 877.878.8883. If you forget to tag off, thats the fare you will pay. If you hear two beeps, your value is low. In your Clipper account, select"Add Value" and selectTransit Pass then BART and then the amountof HVD you want. You can only purchase an HVD ticket online by setting up Autoload or through a transit benefit program. Our vessel also features one wheelchair accessible bathroom onboard. Clipper and Pay by Phone | bart.gov Select "Transit card" and "Add Clipper card". How long do I have to pick up the value before it expires? When loading cash value (between $20 and $255) and/or passes, you will be asked if you want to set up Auto-Reload. Clipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. Can I get reimbursed? A: Your anger is warranted. This page includes when value is available, online orders, different types of value, and blocked cards. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. We are encouragingridersto put a Clipper card on their mobile phones instead of obtaining plastic Clipper cards because global supply chain issues have depleted the inventory of plastic cards. Children 4 and under ride free but everyone else must have aClipper card (a plastic card or in your digital wallet)or a BART paper ticket (no longer sold at stations except SFO) with funds loaded. Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan.