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all you can do is to choose from a menu of questions and click on pre-typed answers. If a cancellation is not possible due to immediate processing, take advantage of our easyreturns process. The last box I sent in included a Burberry coat. Visit our Trade In page to print out a digital label for use on any box, envelope, or bag. Have a Clean Out Kit from a store or online purchase? It's seriously easy to clean out your closet with thredUP. Customer Support" 20 active Thredup promo codes and coupons. I want my items returned or paid the equivalent of what I lost because of their inability to handle incoming merchandise. Can I change the payment method on my order? Once your order has been shipped, you will receive an email with tracking information. Once your order has been shipped, you will receive an email with tracking information. Then they answered the first. In these cases, we recommend establishing a mail forwarding address. thredUP | An Online Consignment & Thrift Store Women Women Premium Premium Designer Designer Shorts Handbags Shoes Plus Maternity Juniors Tall Petite J.Crew Ann Taylor LOFT Lularoe BCBGMAXAZRIA Lululemon Athletica Talbots Free People Lilly Pulitzer Madewell View All Women's Brands Sweaters under $12 Shop Now New arrivals New with tags Revive The latest complaint package not received was resolved on Apr 24, 2018. thredUP has an average consumer rating of 1 stars from 94 reviews. By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. You can see where your item is being shipped from in the Shipping Location section of the item details page. It is too long by 1/2 inch at least. Reach out to us at [email protected]. Please reach out [email protected] with your order number. Note the $20 savings does not apply to Madewell Forever items.*. If you decide that an item that isn't the right fit for you, we invite you to visit your returns page to process a return request. No, Madewell gift cards and discount codes are notvalid on Madewell Forever purchases. Yes. One shirt had scrapes another had outright tares. Please contact them if you can for me to restore my account with them and get my $10 that they owe me - interesting that they still send me emails for deals on the site! It also suggests that the company is organized and has taken steps to secure its online presence. Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks. Find a store near you. What items can I send in a Clean Out Kit? And one pair of pants had a cut at the bottom of the leg. If your order is arriving in multiple shipments, you may have different return windows. The pricing of your listed items is based on various factors, including brand, style, condition, size, and overall salability. My account is locked, @ need to up date [protected]@number my new email is josette [protected]@gamail.com my number is [protected] josette clark my Ole email was josette clark [protected]@ yahoo.com I don't have that anymore thanks. Once your order has been shipped, you will receive an email with tracking information. You never know the bad policies of a site until something goes wrong. Schedule a Pickup Apply for New Passports Early All returns must be postmarked within 14 days from the date of delivery of an item. 1. With the app, you can have access to exclusive Thredup promos and Thredup sales right in the palm of your hand. Can I return items at thredUP? The pricing of your listed items is based on various factors, including brand, style, condition, size, and overall salability. Choosing a selection results in a full page refresh. thredUP is concealing their identity using a paid service on a publicly accessible database for domain names, creating legitimacy concerns and reducing user trust. Place the shipping label on the box or bag and drop it off with FedEx or USPS. If the estimated delivery time frame for your package has passed, please contact [email protected] with your order number, and well be happy to track your package. AllPO.P Second Hand items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. Reach out to us [email protected]. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. The 14-day timeframe starts when an item is delivered, not the order as a whole. By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. I can see that boots from your bag On top of their already low prices, you can always find different Thredup coupons and Thredup promo codes to knock even more money off your already amazing deal. To check on your order status, simply visit the My Orders section in the Account. Unfortunately, expedited shipping is not available at this time. Total scam. Press the space key then arrow keys to make a selection. You will receive notifications when we receive your bag, when your items are processed, and when you receive credit in yourAthleta account. I would love my refund but more I would like to see this company shut down for fraud. Once an order has been placed, we cannot change the chosen payment method. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. Provide your existing PacSun account email to help avoid delays in receiving your credit from PacSun. The pricing of your listed items is based on various factors, including brand, style, condition, size, and overall salability. They are VERY rude and dismissive when you try to ask about anything. Once shipped, you should receive it in 3-8 business days. Original shipping charge for returned items will not be refunded. My acct was w/CHASE bank, I disputed one item but the bank returned all of the money for that order to my acct. So angry that I am being treated this way, after being a long-time seller and shopper with thredup. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. When I reached out to them via email they said they have a policy that after one year any money is converted to a gift card. Awful experience! I'm sorry if I wasn't clear in my last email. Please email [email protected] with your Order Number, and we will take it from there! Note that thredUP cannot be responsible for orders going through Customs, and Customs can take an indefinite period of time to process . Want a bag or a pair of shoes to match your new thrifted outfit? Multiple items may be sent in one package, as long as the return slips are included. Buying (and wearing!) You cannot return or get a refund for any final sale items. Be sure to activate it here. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. FAQs - nationltd.thredup.com ). Original shipping charge for returned items will not be refunded. Final-item sales may not be returned.Your refund will be issued to your original form of payment. See a list of ineligible brandshere. Click here to get notifications about new complaints of thredUP. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. Please note that all Madewell Forever customer service questions will be handled via this email. All Rights Reserved. Athleta is partnering with thredUP to allow customers to turn their gently used clothes intoAthleta shopping credit. In these cases, we recommend establishing a mail forwarding address. We only accept online returns forPre-Loved Pac items at this time. FAQ - Pre-Loved Pac Is this your company? The 14-day timeframe starts when an item is delivered, not the order as a whole. FREE SHIPPING on all orders. Once your kit is received, it will take up to 4 weeks to process your kit. Buying (and wearing!) When I asked them to provide me the email they sent - they went quiet. View a complete list of eligible items here. Our inventory is constantly changing because we receive items from our customers closets. By making it easy to buy and sell secondhand, thredUP has become one of the world's largest resale platforms for women's and kids' apparel, shoes, and accessories. ThredUp's new tool calculates the carbon footprint of your closet We currently only ship to the United States. If the estimated delivery time frame for your package has passed, please contact [email protected] with your order number, and well be happy to track your package. I would like my money sent via the paypal I have set up through their website. Desired outcome: Please email [email protected] with your Order Number, and we will take it from there! Please reach out to [email protected] to see if an update to your shipping address is possiblemake sure to include your order number and new address. The Donation Clean-Out Kit is what it sounds like. With an Athleta. Once you've set up your US or UK shipping address and clicked through a cash-back website, you're ready to make your ThredUP purchase. If you have additional questions, reach out to [email protected] for support. With aVera BradleyClean Out Kit, youll also earn an extra 15% bonus on your payout! There is no time period in which you have to spend yourPO.P credit as it has no expiration date. If an item isn't returned within that 30-day listing window, youll earn OAK + FORT credit in 7-14 days for the items that sell. Please visit our Returns page to process your return. Now can't get a response at all. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. You will receive the tracking information in your email and your Orders section on the website. If your order is arriving in multiple shipments, you may have different return windows. No matter what your sense of style is, youre bound to find cute and trendy clothing to match your wardrobe. Emailed them a second one because they hadn't answered the first. I recently moved places and I remembered to change my address in the Thredup website before placing my most recent order. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. All items should: Be clean. Have limited signs of wear, including pilling, fading and shrinkage. Have no damage, such as missing parts, rips, stains or odors.Have no alterations, including cut off labels or missing size information. If a cancellation is not possible due to immediate processing, take advantage of our easyreturns process. Your return has been processed. All items are subject to a $1.99 restocking fee I sent emails and was told I would have to wait 7-10 days for a response. Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below). Starting in July of 2021 I sent in a massive amount of designer clothes. I saw 2 items posted. Read More TDUP Stock News Headlines Once an order has been placed, we cannot change the chosen payment method. That's a rather high free-shipping threshold, compared to other clothing retailers. Overview. Blue Jeans Go Green is a trademark of Cotton Incorporated. Users who wish to receive a commission from the sale of their items can either request a Standard Bag, which is free of charge and requires up to two weeks to be . Take another 20% off already low prices on shoes, clothing, bags, accessories, and more when you use this promo code for new customers!