Technical Support will also support computer software integration by . This includes knowing the features of the product, how it works and how it can benefit the customer. Specialists often use technical skills to troubleshoot and resolve issues for their clients. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. Apple is a drug-free workplace. When a customer needs assistance, you quickly assess their situation. enva un correo electrnico a Reasonable Accommodation and Drug Free Workplace policy, Find available Technical Support and Customer Support roles, Learn about Apple Store Technical Support roles, Learn about inclusion and diversity at Apple, Learn more about your EEO rights as an applicant. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. You have excellent time management skills and can make decisions quickly. The flexible schedule that worked around her course load was a must-have, and the education expense benefits were a love-to-have. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. They may also earn additional compensation in the form of commissions and bonuses. Communication skills: As a software engineer, you may be required to communicate with clients, managers and other software developers. They can then use this knowledge to help businesses protect themselves from hackers and ensure that their data is safe. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Work at Apple Join a team and inspire the work. Taking time for yourself or your family shouldnt be a challenge. You may be communicating with customers over the phone, in person or through email. You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. To make your professional growth even more valuable, we can help with tuition expenses for courses that support your career development at Apple. Demonstrated proficiency in technology, particularly Apple products, and the ability to quickly learn about new products. Technical Specialist Resume Example - livecareer Hiring more women into tech positions while also bringing more diversity into our store makes me proud to be a Latinx leader at Apple.. Si continas recibiendo este mensaje, infrmanos del problema They evaluate technical programs, develop application designs and web pages, provide customer service for programs and applications, and train customers and staff in . We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. I can invest in my future by earning my degree and by taking advantage of Apples other financial benefits. Truth is, I feel great, too. Proven experience in sales and technology solutions, as well as in developing customer loyalty. Apple Technical Specialist - Part-Time Job in Tigard, OR at Apple Product specialists interface with project managers and clients to determine a product's future direction. Related: Apple Technical Specialist Interview Questions and Answers. scusiamo se questo pu causarti degli inconvenienti. Looking out for all. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. They will be patient, efficient, and organized, with the ability to handle multiple tasks at once. In some organizations, they may also perform sales duties, promoting certain technology products or services. They may also be responsible for providing support to Apple Authorized Service Providers. Copyright 2023 Apple Inc. All rights reserved. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. IN-Technical Specialist - Careers at Apple Or you could make that all possible with work in training, communications, or leadership. Helping people grow in their own direction. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple she had the confidence to learn something new every day. Its about what each member of my team wants to get out of their Apple experience. . Learn more about your EEO rights as an applicant (Opens in a new window) . Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. As businesses become more reliant on technology, the need for security professionals will continue to grow. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. Si continas recibiendo este mensaje, infrmanos del problema Apple specialists work in a variety of settings, including retail stores, corporate offices, and call centers. This includes knowing how to use the tools and equipment they need to complete their work. Theres the general support we all get to help us develop our careers, but the leaders here also work with your specific interests and talents. When compared to other jobs, technical specialist careers are projected to have a growth rate described as "faster than average" at 10% from 2018 through 2028. Apples most important resource, our soul, is our people. Problem-solving skills: Problem-solving skills are essential for software engineers and other specialists in the technology industry. At Apple, were not all the same. Your work hours will be based on business needs. Now, as a Senior Manager, Carissa is providing support and encouragement for her team members as they pursue their own path at Apple. Montgomery Street, San Francisco, CA 94105 (555) 432-1000 [email protected] Professional Summary I am a dynamic, highly motivated professional with over 10 years of experience in customer service and sales, as well as technical support and operations. questo messaggio, invia un'email all'indirizzo Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Were looking for people who get great satisfaction from helping people develop lifelong relationships with Apple every day. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. ein Mensch und keine Maschine sind. Apple Technical Expert Apple Inc. - City, STATE Worked with management to propose and implement proactive customer service solutions Verified data integrity and accuracy Collaborated with cross-functional teams and diverse colleagues to accomplish team objectives and serve customer needs Responsibilities for technical specialist. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Looking ahead for Apple. Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. per informarci del problema. This person will provide technical support and training to our customers, both in-person and over the phone. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. Technical Support Job Description | Glassdoor Customer service skills are essential for this job, as you will often be interacting directly with customers. This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. To view your favorites, sign in with your Apple ID. ein Mensch und keine Maschine sind. los inconvenientes que esto te pueda causar. As a busy new mother, Arlinda had very specific job criteria in mind. Technical Specialist Location United States Average salary $21.01 per hour 26% Below national average Average $21.01 Low $10.60 High $31.90 Does this salary seem accurate? Your base pay will depend on your skills, qualifications, experience, and location. See which role best matches your experience. Si continas viendo este mensaje, Many locations have immediate openings for these positions. Apple specialists need the following skills in order to be successful: Technical skills: Technical skills are the ability to understand and apply complex processes and procedures. Believe it or not, it was kind of a childhood dream to work at the Apple Store. Both full-time and part-time jobs are available. Apple is a drug-free workplace. Caso continue recebendo esta mensagem, Either way, you'll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. excuses voor het ongemak. About 57% of technical specialists have a bachelor's degree. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . envie um e-mail para real person. Providing technical support to customers who have questions about their device or its applications, Installing software updates on devices and helping customers set up new phones for the first time, Repairing broken screens, cracked cases, water damage, and other technical problems with iPhones and iPads, Performing diagnostic testing to identify and resolve issues with devices that are malfunctioning, Providing training to customers on how to use their new device, Analyzing data from customer surveys to identify product trends and areas for improvement, Recommending new phone models based on customers needs and preferences, Providing technical support for Mac computers, including troubleshooting problems with software or hardware, Performing preventative maintenance on devices to ensure proper functioning, Understand and embrace the Apple Specialist role as an expert in all things Apple, Proactively seek out customers in need of assistance and provide them with world-class service, Understand customer needs and recommend the right products and solutions to meet those needs, Stay up-to-date on Apple products, accessories, software, and services, Help customers get more out of their Apple products by providing training and support, Answer questions about AppleCare plans and coverage, Promote and sell AppleCare plans when appropriate, Follow all company policies and procedures, Provide feedback to management regarding product needs and suggestions for improving the customer experience, Proven track record of meeting sales goals, Excellent communication, interpersonal, and problem-solving skills, Ability to work independently and as part of a team, Flexible availability, including evenings and weekends. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. Retail Tech Support - Jobs at Apple - Apple (AU) Roles include Specialist, Expert, Pro, Operations Expert, Business Expert, and Business Pro. You guide and advise the customer, and help set up their new products. United States Department of Labor. You thrive in a fast-paced environment, but always make time for meaningful connections. The need for more technical talent is a trend that is being driven by the increasing complexity of technology. United States Department of Labor. The entire store team benefits from your commitment to providing the best care for customers. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialised repairs. Ability to consistently deliver great customer experiences no matter what the situation. Their skills are an asset to the company, as they assist in resolving technical issues concerning customer's accounts or company software infrastructure. As mobile devices become more complex, technicians will be needed to repair and maintain them. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. Read stories of people bringing their personal values to life in Apple Retail. You might use your expertise to develop repair processes, manage our global service and parts supply chain, build relationships with service providers, or develop and deliver technical training. Therefore, we are committed to treating all applicants fairly and equally. Youre energized by interactions with other people and you thrive in a collaborative, team-centric environment. Learn more (Opens in a new window) . Youre a leader in sales, product knowledge, and solutions, and highly influential in how you engage with customers. Aydanos a proteger Glassdoor verificando que eres una persona real. CA-Technical Specialist - Careers at Apple Apple Specialist Job Description: Salary, Duties, & More Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. verdade. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. Careers at Apple Si vous continuez voir ce Diversity is becoming increasingly important in the business world as companies strive to create a more inclusive environment. At Apple, base pay is one part of our total compensation package and is determined within a range. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple technical specialists need to have a wide range of technical skills to be successful in their careers. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, Apple Technical Specialist Interview Questions and Answers. Apple benefits help further the well-being of our employees and their families in meaningful ways. If you continue to see this You have excellent time management skills and can make decisions quickly. Copyright 2023 Apple Inc. All rights reserved. Apple really provides you with all the resources to succeed right now and throughout your career here. I was looking for stable, part-time work as I learned to balance life and parenthood. Reasonable Accommodation and Drug Free Workplace policy, Find available TechnicalSpecialist roles, Learn more about your EEO rights as an applicant. Apple specialists have a wide range of responsibilities, which can include: Apple specialists salaries vary depending on their level of education, years of experience, and the company size and location. Get startedand submit your resume. My managers saw something in me, saw that I had the potential to contribute as a leader at some point, so they nurtured that side of me. Your day in the Apple Store is filled with a range of focused support and service tasks. Ability to consistently deliver great customer experiences no matter what the situation. What does a Product Specialist do? Role & Responsibilities Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Median Annual Salary: $41,104 ($19.76/hour) This is leading to an increased demand for diversity among employees, which includes professionals in the field of IT. I get the benefits of an office community from the relaxing environment of my home. As a friendly voice of Apple, I want them to feel like theyre part of our extended family. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Se continui a visualizzare If you have a talent for hands-on problem solving, you can address customers technical issues to reconnect them with the Apple experience they love. Wir entschuldigen uns fr die Umstnde. OTSI (Object Technology Solutions, Inc) has an immediate opening for IT Technical Support Specialist in Kansas City, MO (Onsite) Job Description Performs a wide variety of general maintenance and technical tasks (from least to more complex) in the support and maintenance of computers, laptops, tablets, mobile data terminals (MDT), printers, scanners, monitors, software applications, smart . Copyright 2023 Apple Inc. All rights reserved. As devices become more complex, so too does the software that runs them. Whether youre teaching a customer how to do something amazing or troubleshooting something technical, youll help save someones day. Working at Apple has actually made me rethink my academic goals. The process took 3 weeks. They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. Thanks to her teams help and extra tech training, she got to know our products inside out. real person. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. Apple participates in the E-Verify program in certain locations as required by law. In this role, you wont be expected to repair hardware. pour nous faire part du problme. When a customer needs assistance, you quickly assess their situation. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. They may be required to work evenings and weekends, and some positions may require travel. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. You keep your finger on the pulse of innovation in business technology. Programming of application code. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. Lamentamos Apple specialists can capitalize on this trend by becoming experts in Apples security features. When a customer needs assistance, you quickly assess their situation. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. Apple is an equal opportunity employer that is committed to inclusion and diversity. Here are three trends influencing how Apple Technical Specialists work.