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element either not found, or present more than once. The RelatedSecurityKey is a unique security value for each transaction and would have been sent back to your server in the status response of the original transaction. Run bin/magento setup:db-schema:upgrade . If you are wishing to accept American Express, JCB or Diner cards, it is likely that you will need to contact these merchant acquirers directly to obtain a new merchant number. You must provide at least one ##### element within ##### node. You will need to ensure that your code is passing either a value of 1 (Allow Gift Aid) or 0 (Do not Allow it) within this field. Your POST has a Currency value that does not support minor units, but your Amount field has a decimal point in it. The VendorTxCode has been used before for another transaction. The VendorTxCode has been used before. Your code should send only the first 100 characters if your description is longer than this. View the Solution This topic has been marked as solved. If the card address consists of more than 200 characters please just entered the first 200 characters in order to continue. The DeliveryFirstnames field is required. Accepted values for this field are: VISA (Visa Credit), MC (MasterCard credit), DELTA (Visa debit), UKE (Visa Electron), MAESTRO (you can still send SWITCH for older cards), AMEX (American Express), DC (Diner's Club) and JCB (Japan Credit Bureau cards). For example if your currency is GBP, the Amount field value can be sent as 123.45, 4567.89, 0.36, 12.30 but not as 123.456, 4,567.89, .36 or 12.3. ##### must be a numeric value with up to 2 decimal places. Please ensure you are only passing values within this range and not including any separator characters other than the decimal point. The CV2 value can be found of the back of the signature strip for most card types and will consist of three digits whereas an American Express card type will consist of four digits and this will be situated on the front of the card. Your system should be storing this information and be retrieving it from your database when performing the above actions. You will need to check your code to ensure that the field is sending the correct code. Provided token id does not exist in the system. Information received from an Invalid IP address. Any values provided which is not numeric will generate this system message. There is no such username associated with your account. Specified already exists. The card type field contain a value which specifies the card that is being sent to us. The Authorisation has been declined by the bank. You will need to check your code to ensure that you are retrieving the correct value from your database before passing this through in the RelatedVendorTxCode field. You will need to check your code to ensure you are submitting the correct value. 3D-Authentication failed. This system message will be generated when you don't send a valid value within the CardType field in your transaction registration POST. You will need to check your code to ensure that you are not passing more than the maximum value of 7,500 characters and that there are no additional spaces being passed as these will be determined as additional characters. rev2023.4.21.43403. If you are providing a value which has more that 20 characters then you will receive this system message. Please email [email protected] with this error. If you have received this system message, it is likely that you are incorrectly supplied the Start date. The supplied is not available on any merchant accounts associated with this vendor account. The Amount you are passing has more digits after than the decimal point than is allowed. A credit or debit card number must be entered in the card number box provided on the payment screens. The Contact Number contains invalid characters. If you have received this system message, you are passing across shopping basket information to Sage Pay, however the format of the information is invalid and unable to be read by the Sage Pay servers. and then fed in to the curl http header as. If no card address is provided you will be presented with this error message. SagePay and Spektrix - Support Centre Authentication credentials are missing or incorrect. invalid_request: This error occurs when a required parameter is missing, invalid or provided more than once. If you are wishing to use custom templates, you will need to download the relevant files, amend and send over to use to be uploaded. Can anyone see what I am doing wrong. Opayo Payment Suite setup and trouble shooting - WooCommerce Unfortunately there is no way o reverse a voided transaction and if you need to take the payment again, you will need to put through a new payment transaction. This can be done within the My Sage Pay admin area under the Account administration section. You will need to check your code to ensure you are submitting the correct VPSTxId relating to the original transaction. SagePay then responds with VPSTxId and 10 digit SecurityKey if authorisation was approved. The only exceptions that can be provided as characters along with letters and numbers are hyphens(-), underscores (_) or full stops(.). This URL must be http:// or https:// and be less than 255 characters long. The Billing Address contains invalid characters. You can only AUTHORISE an AUTHENTICATED transaction. The vendor does not match with the vendor who registered the token. A Postcode field contains invalid characters. Also check to see if you have submitted the full VPSTxId, including the hyphens and curly brackets. Just for some context, Apply3DSecure values are: 0: Use the default setting on the Sage Pay System; 1: Force 3D-Secure checks and use appropriate rules The amount field you are passing through is invalid. Please ensure that you only use a fully qualified URL. Sage Pay send a server reponse to the tranasction registration POST in the Server protocol (see A2 in Sage Pay Server Protocol). There is no issue with the payment process as this would have be caused by the customer clicking on the Cancel button on the payment page. An example would be Japanese Yen (JPY). Why did US v. Assange skip the court of appeal? ATTEMPTONLY StatusDetail. It should be a number and the value should match the value that was passed back to you by Sage Pay when the original transaction was completed. You will need to check the URL to which you are attempting to send your POST to. The PaymentSystem does not support direct refund. When attempting to perform a REFUND, you can only refund in the same currency type as the original transaction. Must have only one basket field specified. You are only able to refund in the same currency as the original transaction. You will not be able to perform a RELEASE against a DEFERRED transaction which has already been ABORTed. The Vendor field should contain the Vendor Name which you specified on your application form when you signed up to Sage Pay. If the related transaction you are trying to authorise is NOT an AUTHENTICATE transaction, you will receive this system message. Expectation Failed : The expectation given in the Expect request-header could not be fulfilled by the server. element is only required for a Streamline merchant number. 2000 : NOTAUTHED : The Authorisation was Declined by the bank. Should not include leading zero's, and only include values in the range of 0 to 255. It would only be generated if you have integrated using the Direct method as this field indicates the type of card (Visa, Mastercard etc.) The end date is more than one month after the start date. You must ensure that a post code value has been entered within the edit box that has been provided on the payment page. If you do not provide this value, you will receive this system message. This system message would only be generated if you have integrated using the Direct method where you are colleting the customers card details to send across to Sage Pay. If you receive this system message, we would suggest that you refer to our system monitor page (http://www.sagepay.com/system_monitor.asp) for more information. You may wish to (or advise your shopper) to try the transaction again at a later time. The Amount including surcharge is outside the allowed range. Invalid Amount field format. TransactionType of the related transaction is not supported for this operation. You will need to check your code to ensure you are retrieving the correct VendorTxCode from your database and sending it through in the RelatedVendorTxCode field. If you are unable to identify the cause, please contact the Sage Pay support team if you are still being presented with this error message and we will look into this issue further. You must ensure that your code is sending a valid amount within this field formatted to the correct number of decimal places for the chosen currency. The request was unsuccessful. Please contact support to re-enable this functionality. opayo - How to debug 3DSecureStatus - Stack Overflow invalid_scope: This error occurs when the scope provided is invalid or unknown. The encryption method is not supported by this protocol version. The RelatedTxAuthNo field should only ever contain the TxAuthNo (otherwise known as the VPSAuthCode) for the original transaction which you are performing a REFUND, REPEAT or AUTHORISE for. This will need to be provided in order for the transaction to be able to continue. The Vendor field should contain the vendor name supplied by Sage Pay, or selected by you when completing your online application form. Browse other questions tagged, Where developers & technologists share private knowledge with coworkers, Reach developers & technologists worldwide, Opayo merchant session key. A transaction is unable to be registered without this information. The credit or debit card number entered must be that of the card type selected before proceeding to enter the credit or debit card number. The Related transaction is not an AUTHENTICATE. is too restrictive. Please check with our support team if you are uncertain which cards your account has been set up with. The Card Type selected does not match card number. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. Connect and share knowledge within a single location that is structured and easy to search. The crypt string has been encoded incorrectly. The ClientIPAddress format is invalid. as outlined in the VSP System Protocols. You will receive this system message if you have not provided us with a CardType field within your Direct transaction registration POST. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. It may also be worth checking to make sure that there are no spaces being passed (as this will be considered as a character) and also that the next value within the protocol is being separated by an ampersand (&) within your transaction registration. You will receive this error if the VendorTxCode you have used for a new transaction registration matches that of a previously successful transaction against your account. The Success URL value will need to be provided within your crypt string when posting your transaction registration. This URL must be http:// or https:// and be less than 255 characters long. Please use mobile device to refund transaction. and cannot be the same. The Authorisation process failed, due to an internal server error. Does the 500-table limit still apply to the latest version of Cassandra? The eMailMessage field can contain a maximum of 7,500 characters. SagePay Reporting API / getTransactionDetail / txstateid values The BillingAddress field which you have provided is longer than what is allowed. The card number that you have entered cannot be validated and/or identified by the Sage Pay systems. I've been working with the new REST API, and that does accept "password" as the 3DSecure pass code. The BillingAddress field, if provided, can only contain a maximum of up to 200 characters. You need to ensure that you always send a value within the RelatedSecurityKey field when sending an automated REFUND, REPEAT or AUTHORISE request to Sage Pay from your sever. The VendorEMail field can only ever contain a maximum of up to 255 characters and if you pass more than this within this field, you will receive this system message. The AuthCode field supplied in a Manual transaction registration can only contain 15 characters or less. More than 50,000 rows returned. You will need to check to ensure that the card number length being provided is correct and that you are sending the full card number situated on the front of the card. If total energies differ across different software, how do I decide which software to use? The Apply3DSecure field can only contain the following values: 0: Use the default setting on the Sage Pay System, 1: Force 3D-Secure checks and use appropriate rules 2: Force NO CHECKS for this transaction and always gain and authorisation 3: Force 3D-Secure checks but DO NOT apply rules and always gain an authorisation If any other characters or spaces are being passed or provided, then you will receive this error code and message. You will need to check your code to ensure that you have not entered more than 200 characters within this field on the payment pages. Everything worked as expected and a new resource has been created. An active transaction with this VendorTxCode has been found but the TxType is different. This error message relates to the Vendor account not having been set up successfully on the Sage Pay servers. If you are providing a value which has more that 200 characters then you will receive this system message. Only zero or positive decimal value, to 2 decimal places. This will be due to the transaction timing out and will result in transactions not being authorised and being registered as failed payments. You may also get this if you send fractional values to currencies that do not have minor units (like Japanese Yen, JPY, which only accepts whole number amounts). The CV2 value you supplied in the CV2 field is incorrect, it must be a three or four digit number (American Express only), exactly as printed on the card. A valid value is required in the format 123.123.123.123. You will need to enter the CV2 or card security code on the payment pages in order to continue. SagePay made this mandatory but only supports IPv4 for now, which means they really need to sort this out before actual deadlines. SagePay provides a secure online portal called My SagePay where you can set fraud protection rules, find records of all transactions, and (depending on access privileges) even make refunds directly. You will need to check that you are sending the correct SecurityKey of the original transaction in this field. The VendorName will be upto 16 characters or less and will only contain letters and numbers but no spaces or unusual characters. cannot be before , please check. Transaction is not allowed without 3D secure authentication. If you are using our Form integration method, you may also sometimes receive this message if your Encryption Password is incorrect, so we would suggest you check this information as well. SagePay will request card authorisation if 3DS authentication was successful. If any other characters or spaces are being passed or provided, then you will receive this error code and message. The link is: http://www.sagepay.com/system_monitor.asp. The network connection to the bank is currently unavailable. If a value is supplied, should contain either 0 or 1. As detailed above the card security code will consist of either three or four digits only depending on the card type selected. No further action needed. 3D Secure rule not added. A VendorTxCode has not been provided within your transaction registration. The transaction you are attempting to REFUND has already been fully refunded. Exceeded the allowed amount of commands to execute. The VPSProtocol value is not supported by the system in use. That API, I understand, is implemented as a layer over the Direct API at the Sage Pay end. Please ensure that you only ever use a fully qualified URL. This system message is only generated if you are using the Direct integration method and the card type field you are submitting to us is the incorrect length. You will need to check your code to ensure that you are providing us with a Billing Address field confirming the customer's cardholder address to where the card is registered.