You can report a missed recycling or waste collection online via the Kier website. This is because it is better to look into your concerns while the issues are still fresh in everyones mind. kier bridgend complaints. kier were doing work on behalf of BT and dug my drive up, they then decided to fix it by throwing tarmac over which has now come apart, I have been complaining to them for 3 weeks and they keep ignoring me. Working at Kier Group: 685 Top Reviews | Indeed.com Kier Group CEO is optimistic that, with investment in upskilling, the construction industry can help support economic recovery Andrew Davies, Chief Executive of the Kier Group, has opened the Cardiff. Registered office: 2nd Floor, Optimum House, Clippers Quay, Salford, M50 3XP Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 Complaints Officers can advise on the type and scope of complaints they can consider. Information provided by various external sources. If you are reporting a missed recycling collection, you can also select what container or bag was missed, and if a sticker was applied. Recycling service complaint; Schedule. Additional sacks for refuse because you have run out - Must be pre-ordered via the Customer . Cyngor Bwrdeistref Sirol Pen-y-bont ar Ogwr, We take your concerns and complaints seriously and try to learn from any mistakes weve made. Click on a service above for more options or click here to look up another property. Kier | Our Locations Kier Complaints Email & Phone | Resolver UK We offer a chargeable service to businesses within Bridgend County Borough. kier bridgend complaints If necessary, we will talk to the staff or others involved and look at our policies and any legal entitlement and guidance. If we did not do something well, we will aim to put it right. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Salary guide. Have now been waiting a year for a kitchen unit door to be replaced which had been damaged before handover. Email: Email: However, if you'd rather complain directly, you can use the above address to contact Kier. I have now contracted the council to show what they have done. You may wish to contact e.g. . Find out when you can expect your delivery of blue and green bags. Last Service 14/04/2023 Next Service 20/04/2023 Refuse Sacks collection. Our Cabinet also considers our response to complaints at least twice a year. Email: DO NOT SUPPLY - they are most unprofessional! Resolver is a totally free service that you can use to complain effectively. We will not tolerate aggressive or abusive behaviour, unreasonable demands or unreasonable persistence. Refuse service complaint; Report missed collection; . We do not view behaviour as unacceptable just because someone is forceful or determined. Wish I could give less than 1 star. However, if you want to express your concern or complaint formally, we will look into this ourselves and respond to you. writing to: Public Services Ombudsman for Wales, 1 Ffordd yr Hen Gae, Pencoed CF35 5LJ. 17 Juin 2022 | dangerously in love cover art | dangerously in love cover art 1 Kier Group reviews in Bridgend. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council If you have a concern, raise it with the person you are dealing with. If it is more serious, we may use someone from elsewhere in the Council or in certain cases we may appoint an independent investigator. Reporting issues - Bridgend CBC In times of trouble or distress, some people may act out of character. Tel: 01656 643643 2023 Resolver Consumer Online Limited. Verified Listing. Happiness score is 63 out of 100 63 3.3 out of 5 stars. You can reportabandoned vehicles, dog fouling and fly tipping to: You can report public transport, road safety, traffic management and car park issues to: You can reportdangerous structures,drainage and blocked sewers on private land to: Trading standards issues such as doorstep crime,animal health and welfare,scams andillegal money lending should be reported to Shared Regulatory Services. Instead, theyre full of the info you need to get things sorted. Tel: 01656 643643 Dispensation sacks for refuse collection, for larger households or householders with Coal fires. Bullying is common practice as is disability descrimination. Sign in. If you need extra assistance, we will try to put you in touch with someone who can help. Conway House, St Mellons Business Park Cardiff . Complete health and safety risk! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Slectionner une page. 75 days later they are still making excuses as to why they cannot pay the invoicecan't pay by debit or credit cardcan't pay by paypal or send a chequeafter 60 days of having the invoiced they claimed that we had addressed it incorrectly and would not be paid by bank transfer until a new invoice was submitted.We did that and added late payment interestThen they claimed our bank details could not be verified! We appreciate your views and will use them to improve our website. We therefore expect you to be polite and courteous in your dealings with us. He was professional and patient. 23 Cemetery Road, Bridgend, CF31 1NA. 4 Red Oaks, Pencoed, Bridgend, CF35 6LH. STAY AWAY from this developer. If the member of staff cannot help, they will explain why and you can then ask for a formal investigation. Click on a service above for more options or click here to look up another property. 2nd Floor, Optimum House, Clippers Quay, Salford You can get in touch with our central complaint contact point on tel 01656 643565 if you want to make your complaint over the phone. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. If you are approaching us for a service for the first time, (e.g. Our. This could be by letter or e-mail, for example. Kier Group. . In complex cases, we will draw up an investigation plan. 2023 Trustpilot A/S. Property Results | Resident Service Portal - bridgend.kier.co.uk Reviews from Kier Group employees about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. I shall have no option but to now take this up in a more formal legal way . Best job I have ever had, wish I had gotten my class 2 license years ago and worked at Kier. Typical big company really. Find opening times for Kier in Maesteg Road, Tondu, Bridgend, CF32 9HZ and check other details as well, such as: phone number, . [email protected], Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. Our drainage is so bad they have had to redo so much of it and the road we have just finally a year late had laid has got to be dug up to have a new drain laid. Nobody seems able to locate any of the three that have supposedly arrived! I wouldnt ever buy again. Kier House, Windward Drive, Estuary Business Park, Speke, Liverpool L24 8QR Manchester- Optimum House 2nd Floor, Optimum House, Clippers Quay, Salford M50 3XP . For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council We will deal with your concern in an open and honest way. Email: Weve helped millions of people find a resolution. Appalling treatment of staff, clients and customers. Cyngor Bwrdeistref Sirol Pen-y-bont ar Ogwr, Let us know you've had a happy experience, Let us know you've had an average experience, Report faulty/damaged street light online. Unfortunately now getting legal advice to sort it. Worked for this company for many years when they were part of sheffield council. If your complaint is more complex, we will: The person who is investigating your concerns will aim first to establish the facts. Manchester- Optimum House. Tell them that you want us to deal with your concern formally. View our cookie policy here. We are unable to accept unsolicited CVs and communications from external recruiters. This policy does not apply to Freedom of Information or data access issues. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Absolute shocking experience and service with them, 6 months and still waiting for someone to come out and repair a very dangerous area within my garden. Kier Group careers in Bridgend | Indeed.com Concerns and formal complaints policy - Bridgend CBC Submit Review . We can advise you about such organisations. - Bridgend - 19 November 2022. also considers our response to complaints at least twice a year. (In any event, regardless of the circumstances, we will not consider any concerns about matters that took place more than three years ago.). Working at Kier Group in Bridgend: employee reviews about Pay [email protected], Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. You can be certain that youre talking to the right person at the right time. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 If we did not provide a service you should have had, we will aim to provide it now if thatis possible. Theres no jargon in our rights guides. Please be aware that the Council may take longer to respond to any correspondence or complaints, due to staff shortages and the Councils response to Coronavirus. , I started work for kier on monday (it's now wedensday) I was doing some construction work on there site in luton working on a school. For the best experience please use a JavaScript enabled browser. You can report environmental health issues such aspollution,pest control,infectious diseases andfood complaints to Shared Regulatory Services. If you have lost out as a result of a mistake on our part we will try to put you back in the position you would have been in if wehad got it right. We appreciate your views and will use them to improve our website. Click on a service above for more options or click here to look up another property. There may have been upsetting or distressing circumstances leading up to a concern or a complaint. Wales, Bridgend, Bridgend . when a legal framework applies and we will then advise you about how to make your concerns known. If necessary, we will produce a longer report. The work carried out is horrendous and I cannot believe how BT can use them. Dont forget that you can also keep in touch with us via Facebook, Twitter and Instagram. Refuse service complaint; Report missed collection; . We will set out to you our understanding of your concerns and ask you to confirm that we have got it right. Please check with your phone provider if you are unsure about how much a call will cost. You can ask for a copy of our form from the person with whom you are already in contact. Bought a new built property in Corby, nothing has gone right since day one - they put wrong flooring to start with, major plumbing issues and shower not working, now being told it is major issue and needs knocking walls and pipes relocating!!! Kier Group Employee Reviews for Truck Driver in Bridgend Kier Group Employee Reviews for Recycling Worker We have a separate policy for Social Services complaints. Kier Group Reviews in Bridgend | Glassdoor Bridgend County Borough Council is committed to dealing effectively with any concerns or complaints you may have about our services. Find jobs. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council Conway House. The Bridgend Multi-Agency Safeguarding Hub, or MASH, provides safeguarding services from both the council and our partners across the community in one place. have been disadvantaged personally by a service failure or have been treated unfairly. Date of experience: 09 February 2022 Tel: 01656 643643 Email: . Write a review. However, you will have to give us strong reasons why you have not been able to bring it to our attention earlier and we will need to have sufficient information about the issue to allow us to consider it properly. I was picking up my wife, with the kids in the back. I myself have lost in the region of three weeks pay waiting for cowboys from kier who make appointments and then never turn up. You may change your settings at any time or accept the default settings. These folks decided to conduct work outside our block of flats at 2 in the morning. Kier | Our Locations Contact details are:01792 765600 (South Wales)01492 523333 (North Wales)[email protected]. If we do not succeed in resolving your complaint, you may complain to the Public Services Ombudsman for Wales. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. We will tell you who we have asked to look into your concern or complaint. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. We share summary (anonymised) information on complaints received and complaints outcomes with the Ombudsman as part of our commitment to accountability and learning from complaints. You can report environmental health issues such as pollution, pest control, infectious diseases and food complaints to Shared Regulatory Services. They were so bad that Sheffield Council actually took control of repairs back in house once the contract was up for renewal. Reviews from Kier Group employees in Bridgend about Pay & benefits. This could include files, notes of conversations, letters, e-mails or whatever may be relevant to your particular concern. Bins across Wales being left uncollected as staff are self isolating For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. 3 Hendre Vale, Pencoed, Bridgend, CF35 6LN. h+s safety glasses were a must but a potential fall hazard was acceptable with their double standards, avoid like the plague. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. If you think a vehicle has been abandoned, you can report this to us online. Additional sacks for refuse because you have run out - Must be pre-ordered via the Customer . brian kim, cpa clearvalue tax net worth . Disgrace of a company ! . In Bridgend, where a private contractor Kier collects waste, a spokesperson for the council said: "A number of Kier staff have been advised to self-isolate following potential exposure to a . Fill in the online form. . let you know within this time why we think it may take longer to investigate, let you know where we have reached with the investigation, and. . Dont forget that you can also keep in touch with us via Facebook, Twitter and Instagram. Kier Group plc Reviews | Read Customer Service Reviews of kier.co.uk Click on a service above for more options or click here to look up another property. Thursday every week. Recycling service complaint; Schedule. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council kier bridgend complaints. I see a lot of ppl complaining about kier.They employ prisoners from hmp wayland Promising the moon, but loft unsatisfactory work ethics instead. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Kier. Driver Loader - Kier Group Plc Careers reporting a faulty street light, requesting an appointment etc) then this policy does not apply. Anyone can write a Trustpilot review. He sorted everything out for me. Learn about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. The person looking at your complaint will usually need to see the files we hold relevant to your complaint. 3.3. We may exceptionally be able to look at concerns which are brought to our attention later than this. All they are doing is stealing from hard pressed Houston associations and their tenants who can ill afford this sort of loss. Thank you for taking the time to submit your feedback. Learn about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. A danger zone that was taped off my one of there employees and still not repaired 6/7 months later, absolute shocking service and staff, I was driving along Manston Road this evening 1815ish and had the pleasure of one of your racers (WR20 NWN, Now parked on Ulster road) well within a car length of the back of my vehicle for the entire journey while it is chucking it down. You can report a damaged or faulty street light online via My Account. You can also use this concerns and complaints policy if you are someone under the age of 18. The Ombudsman is independent of all government bodies and can look into your complaint if you believe that you personally, or the person on whose behalf you are complaining: The Ombudsman expects you to bring your concerns to our attention first and to give us a chance to put things right. However, we also consider that our staff have the same rights. Last Service 27/04/2023 Next Service 04/05/2023 Refuse Sacks collection. Bank Holiday Service Changes and Opening Hours Strike Action Service Updates Patient information about Streptococcus A (Step A) infections Support With the Cost of Living Vaccinations - Flu Vaccine and COVID-19 Booster NHS 111 Wales Local NHS Health Services Support for parents, families and carers Cancer Support Organ Donation Help Support for our Ukraine Visitors in Cwm Taf Morgannwg . Bridgend County Borough Council Civic Offices, Angel Street, Bridgend, CF31 4WB. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. And we had to send them proof !And during that 70 days - not one apology ! Would recommend everyone to steer clear whether that's in an employee role or as someone purchasing any services from them. If your request was completed after 12pm they should be collected tomorrow. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. . Simple! All complaints related to the standards (or any other service provided in Welsh) will be taken seriously and will be fully investigated to establish the validity of the complaint. 685 reviews from Kier Group employees about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. Its nothing but hassle and stress getting them to do anything and I very much wish id purchased from a different house builder who values their customers. Just glad I was never a council tenant who had to rely on them for anything despite the fact that I worked for them. If there is a specific business need a member of the recruitment team will engage with agencies who have signed up to our PSL to ensure all . Employees will also be made aware of the need for records of all written complaints, investigations and outcomes, against the councils compliance with the Welsh Language Standards to be retained and to be included and published in the Councils Annual Welsh Language Reporting process. Additional sacks for refuse because you have run out - Must be pre-ordered via the . (MASH) The Bridgend Multi-Agency Safeguarding Hub, or MASH, provides safeguarding services from both the . If you are experiencing an infestation of Mice, Rats, Bed bugsor Cockroachesat a residential property, we can arrange a free visit from our Pest Control Team. Create a profile and sign up for Job Alerts.