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But, does your Uber acceptance rate matter? In my contract, it states you acknowledge that your repeated failure to accept User requests for Delivery Services while you are logged in to the Provider App creates a negative user experience for Users of Uber's technology platform. Like other apps that pay you for driving, Uber Eats takes cancellations much more seriously than acceptance rates. The first improvement was they started providing a map of where the delivery was going. When I first came on board I became very picky with the orders that I took and it seems like they have totally backburnered me. . Its never worth it and always decreases my per-hour and per-mile earnings. Android users are also more prone to accidental acceptances. If your cancellation rate goes above the average for your city, you'll receive a notification. I've had several times where the cross streets listed were in paralell to each other. After you accept an order, you are free to cancel them as much as you want. Looking for more resources to make extra money? Uber Pro Acceptance Rate - EducationScientists However, one of the most important tips for Uber Eats drivers is to only accept orders that pay enough to be worth the mileage. With Grubhub and Doordash, a higher dollar offer reflects how much the customer tips. You can read more about my affiliate policy here, A map showing your location, the pickup location, and the customer location, A visual timer bar that lets you know how long you have to decide, The amount that the delivery is expected to pay, The estimated time to complete a delivery, The estimated miles that you will have to travel, The name and location of the merchant or local restaurant you will pick up from, The nearest cross streets for the customer location, 1 mile deliveries: $28.60 profit per hour, 2 mile deliveries: $30.28 profit per hour, 3 mile deliveries: $27.75 profit per hour, 4 mile deliveries: $17.05 profit per hour, 5 mile deliveries: $19.78 profit per hour, 6-7 mile deliveries: $22.81 profit per hour. You have no obligations to do anything at all at any period that you're not actively on a delivery. If you don't contact support about this and just cancel, Uber will just send this delivery to another driver. Obviously you need to make your own decisions. It would help if you had some idea of what a good rating is. You start to learn other situations that may be a problem. You have agreed to accept their offer and to complete the delivery. But you can still be deactivated for cancelling orders. Learn why it was the perfect career move, and how it all led to the Entrecourier website. I had someone comment they would never take that $3.91 offer on the above screenshot. Read more here. The fifty cent rule goes as follows: A delivery must pay fifty cents a minute. To accomplish that goal, the acceptance rate is not what matters. However, usually the combination of the map icons, the mileage amount and the cross street information will give you a pretty good idea of where the customer is. Others feel like UE will put you in the "penalty box" from time to time. So you shoot for an average that is acceptable. Well, heres what some Uber Eats couriers are saying about acceptance rates on Reddit and what rates they actually have themselves: As you can see, all of these Uber Eats couriers have acceptance rates well under 50%, and two drivers are in single digits! Will you accept it?. There's an interesting pattern here. Sometimes the pay offer may be slightly higher than the previous time you received the offer. When I first came on board I became very picky with the orders that I took and it seems like they have totally backburnered me. Do Bloggers and Content Creators Have to File Quarterly Taxes? There's a couple of the platforms that I think really try to push that belief more than Uber Eats does. You have to continue to do what makes sense for you. If you were doing eats would you take these in order to keep diamond or any level for that matter. Once you accept, the order screen is going to display a map with restaurant details below. Uber Eats drivers are contractually allowed to reject any or all delivery offers. What about the various Uber Eats driver metrics and Uber Eats driver ratings you have to meet? In my experience, Uber Eats rarely overestimates the delivery time. That means that the driver can not be required to accept any particular offer or any percentage or quantity of offers. Uber Eats is saying we have this delivery available. The thirty seconds or so that you wait for it to time out is thirty seconds that you can't be receiving the next offer. A due time is never displayed for drivers. They make it clear in both your independent contractor agreement, as well as on the website. Realizing his experience could help other drivers, he founded EntreCourier.com to encourage delivery drivers to be the boss of their own gig economy business. Should I Deliver on Christmas for Doordash, Uber Eats and others? When I started in 2018, Uber Eats did display acceptance and completion rates. As such, the acceptance rate is an important factor that can make or break a . Doordash is probably better known for hiding tips. The expected minutes on the offer screen can give you an idea of the expectation but it's never totally accurate. For me personally, there are two scenarios where cancelling is a big deal. While Uber Eats doesn't show the acceptance rate any longer, it's fair to assume they still keep track of it. If your cancellation rate goes above the average for your city, youll receive a notification. You agree that you will complete that delivery in a timely manner and in a way that best takes care of the food or merchandise you are delivering. What are acceptance rates? | Driving & Delivering - Uber Help I would pick up an order and find out the customer was 8 miles away. His work has appeared on dozens of personal finance websites like Money Crashers, The College Investor, Investor Junkie, and more. Uber Eats has told some drivers in a select few markets that they will no longer provide up-front delivery information if drivers have rejected more than five of their last ten offers. The percentage of pings accepted is the acceptance rate. Rather than having a smaller more defined accept button like other apps, nearly half of your screen is filled with the acceptance area. One thing I will say is that Uber Eats can go hot and cold, where I can be slammed for a bit and then it gets quiet. The offer screen on Uber Eats is actually quite useful when it comes to making a decision. Your email address will not be published. There was one factor that showed a very clear difference in profit per hour: Time. The definitive answer is that your Uber Eats acceptance rate does not matter. If you get 100 requests that make $5 each, you've made $500, but if it takes you 45 hours to earn that, you've just made $11.12 an hour. Uber Eats will send a lot of requests to you. Ron has been quoted in several national outlets including Business Insider, the New York Times, CNN and Market Watch. We'll look a bit more in depth into acceptance rates for Uber Eats. It's a lot like those websites where you go to tap the next button, but then the screen shifts and you've now clicked on an ad. Using the 50 cent rule I would need to believe I could finish it in 23 minutes or less. Your acceptance rate is no longer displayed in the Uber app. There are far to many requests that work out less than $15/hr to keep acceptance levels high. Rather you want to call it the Uber Eats acceptance rate or the Uber Eats confirmation rate either way we are stick with it as gig workers in this gig economy if you are a Uber. Do Bloggers and Content Creators Have to File Quarterly Taxes? This is because frequently cancelling active orders results in a bad customer experience, which is bad for business. At that point I have a decision: lower my price or shut it down until another time when I can get my price. No information on an offer screen is going to take that into account. So you were still operating a little in the dark. No, Uber Eats doesn't deactivate drivers for having low acceptance rates. In most cases, there's a high probability that the four dollars is the actual delivery fee, and that the tip is indeed $8.00. That said, Uber Eats is slowly unrolling its new Uber Pro program in different markets. The size of the acceptance field is also extremely large, taking up at least half of your screen. The flip side is that the tip has to be so much higher to make the longer (30 minute plus) deliveries worth while, so not getting a tip on those is more damaging. So now Uber knows the food was picked up, and they see you were there before. If you want to decide based on one factor only, miles may be the best factor. When it's all said and done, the important thing we have to remember here is, Uber Eats doesn't do that. Does acceptance rate matter? | Uber Drivers Forum Should I deliver during the Super Bowl for Doordash Uber Eats Instacart Grubhub? It will cost you more and leave you with less. Drivers in the test markets who have rejected more than five of their last ten offers will no see all of the delivery information when offered a delivery. Heres what Uber Eats says about its cancellation rate policy: Each city has its own cancellation policy. Anecdotally, I've also been delivering with Uber Eats for over 5 years and have consistently maintained a low acceptance rate. Then I'll write that down along with Uber Eats' estimate. The way UberEats hides tips on offers, you know the tip portion of a single delivery offer will never be more than eight dollars. There was a time when Uber was doing a trial where they'd not display as much information if you had a lower acceptance rate, but to the best of my knowledge that has ended. This was a huge improvement. However, that doesnt mean that you get nothing for having a high acceptance rate. Remember that it costs you money to use your car, and it's more than just gas. That's an insult I'm not traveling 6-7 for that low pay. Does the 'your acceptance rate is lower than average' matter? A good practice is to try to complete at least 90% of your offers. The final pay amount will be different either if part of the tip was hidden or if the customer added, deleted or changed the tip after the delivery is done. Can you get in trouble for rejecting too many deliveries? By comparison, Doordash is very clear that their acceptance rate for Doordash drivers is based on the last 100 delivery offers. Some of the benefits may be worth it to you, enough to decrease your pay to increase the benefits. Does Your Uber Eats Acceptance Rate Matter? - DuckTrapMotel What that means is that legally, they cannot require you to accept specific delivery offers or even a specific number of deliveries. Gig economy companies are not allowed to control the work of independent contractors. But once you figure it out, it's not that difficult. If Uber Eats doesn't meet my price, I believe someone else will. I've heard of drivers being deactivated for this. During the period before they added the second wave of new information, if I was already in progress on a delivery the only information I got was the dollar amount, restaurant, and distance to the restaurant. However, Uber could take a page from how that food delivery service does things. You have my pledge that I will give you my hones opinions when reviewing products and services, regardless of any potential revenue. The contract only goes into effect the moment you accept an offer. Drivers that stick to a dollar amount pass up on highly profitable quick deliveries. A $3 offer was far more likely to take 15 minutes or less. To cancel a delivery, you can slide up from the bottom of the delivery screen. You can read more about my affiliate policy here. The guaranteed offer amount. If my rate was 70% or higher, I would qualify for Uber Pro, and Id get things like discounts at 7-11, help with health insurance, vehicle discounts, and a lot of other things. There is no requirement to accept a delivery, but once you accept your agreement goes into affect. You can read more about my affiliate policy here. Keep in mind the thing I've said a number of times: delivery offers are a bid for services. You'll see a triangle at the bottom left that you can tap on to report an issue. Why? This is especially true on my bike account (Uber requires me to have a different Uber account for bicycle delivery than for car delivery). If so, its calculated as Accepted deliveries divided by order requests sent to you. Please read our disclaimer for more information. I would call support, report that I cannot take the delivery because of the distance, never actually pick up the food from the local restaurant, and still get a warning that I had a delivery that I picked up and never completed. This is when you go back to playing the averages. Before lowering my price, I'm logging into other delivery apps first. Each city has its own cancellation policy. Because of not knowing how far I'm going, and the probability being too much Uber just gave me a long distance delivery, I'll always cancel an accidental acceptance while on my bike. I turned this down. Should I deliver during the Super Bowl for Doordash Uber Eats Instacart Grubhub? You can read more in the linked article. Honestly, high acceptance ratings are one of those things most gig jobs try really hard to encourage. The bottom line is you should avoid cancelling active trips whenever possible since this is a risk for deactivation from Uber Eats. We'll explore: Once you have logged in and hit the Go button on the Uber driver app, Uber Eats will send offers to your phone. Both situations are potential landmines for independent contractors. If I don't think I can make close to 50 cents per minute, I'll reject it. Some will only take offers that pay a certain amount of money or more. For example, if you accept 50 deliveries but end up cancelling one of them for whatever reason, your cancellation rate is 2%. On the screen you can see: Sometimes there will be additional information on the offer, such as letting you know if it's a shop and deliver offer, or if there are multiple stops. Which one is more accurate? More High Pay Offers for 50% Acceptance Rate: Is Doordash Lying? If it continues to be high after multiple notifications, your delivery account may be deactivated. I'm a little amazed I was never deactivated. As mentioned above, this happens very easily. It is based on your most recent 50 offers. Get help with your Uber account, a recent trip, or browse through frequently asked questions. And, if you want to maximize your hourly income and avoid potential driver deactivation, youneedto know these rules. I have yet to find anything that says exactly how Uber Eats defines their . The apps wont constantly remind you that your rate is low, but also you arent getting request after request and denying them. All rights reserved. The earnings hit on eats would be dramatic. Or Completion Rate? The bottom line is, I'm trying to get an estimate of the time a delivery will take. Uber Eats does show the estimated miles that the entire delivery will involve. As an independent contractor you are free to decide whether or not a delivery offer meets your price. The best way that I've found is to set a price. If you know your averages, you have an idea what to expect. If however, you make $10 per order and do 50 orders, you also make $500 but do it in half the time making you $22.24 an hour. The map does display icons for both the pickup and drop off location, however those icons are not always very clear. If your acceptance rate gets too low you can always go back to accepting every ride and with enough time youll make it back to your 100% acceptance rate. Uber tells drivers that they should keep above an 80% acceptance rate, but "the closer to 100% the better." It includes the statistic in . So, if you have a 50% acceptance rate, that would mean you accepted 50 out of your last 100 delivery requests. There was a long time I didn't take any offers on Uber Eats, but that was a time when they didn't give you any of the information they now give you. Though its true these companies make a big deal of your acceptance rate, constantly telling you when its low, and to get it up for added benefits, for the most part, as a driver, your acceptance rate does not matter. Never miss a headline that impacts your bottom line, Expert analysis and advice, directly from veteran drivers, Learn the secrets to working smarter, not harder. DoorDash tracks several metrics in the Dasher app, one of which is your acceptance rate. I don't think Uber Eats has as big a problem with orders not getting picked up as Doordash or Grubhub do. When you think of Uber Eats as a customer instead of as an employer, it completely changes how you look at delivering for them. Sometimes you deny so many requests that you start to feel you should just accept one thats almost decent just so you have something to do. Of the ten orders that took more than $30, only one had more than a $20 profit per hour (and total pay on that one was $16.55). The restaurant detail only displays one restaurant even when there are two or more. I don't think you need to actually count, but once you accept an offer, it's best to do everything you can to make sure you follow through. I do think this is a problem that Uber Eats should fix. But, I think once you try it, youll realize how much more you make, how much you were losing before, and youll keep your acceptance rate lower. Okay, so which one is it? This is similar to DoorDashs acceptance rate since you cant face deactivation on DoorDash even with a super low acceptance rate. It used to be between $15 and $18 an hour, and now I make between $18 and $25 an hour. When everything is managed by computers and overseas call center employees, Uber won't always have the right picture. My income, though, has gone way up since I started accepting less. DoorDash has a similar program with its Top Dasher program, but again, the perks you get arent worth keeping such a high acceptance rating. While that was based on rideshare for Uber rides and it was awhile ago, it's a little bit of a clue. If I get the time, I want to do this on a lot more deliveries to see if it continues. I have heard or watched that there is some penalty for not accepting 85% of your offers while you are online on Uber eats? I have a feeling he is just in his honeymoon phase but curious if anyone has any input. I would take the lowest offers and reject the highest. At this time it is only a test. I'm a little amazed my bike account was never deactivated. According to Uber Eats, acceptance rate doesn't matter. What that means is that you've given the Uber Eats app permission to pop up information over anything else on your phone when there's an order. Always. Could this help someone else? Part of why I choose that method is that it's very easy to implement. 49 Uber Eats Tax Deductions (and How to Know If You Can Claim Them), My Public Comment on the Department of Labors Proposed Independent Contractor Rule, Blogger Tax Deductions: Business Expenses for Content Creators. The closest thing that I could find anywhere was this article from 2015 in Business Insider that shows that Uber was calculating acceptance rate on a week by week basis. In fact it's very easy to do so. If you want decent pay, don't ever accept anything less than a dollar a mile or nothing less than 6 dollars. Please share it. Ron Walter made the move from business manager at a non-profit to full time gig economy delivery in 2018 to take advantage of the flexibility of self-employment. Or you can just figure out your total average tip and add that to the offer value, and use that to decide if an offer is worth it or not. Ive not seen enough of a benefit on this myself, but maybe its different in your market. 2023 The Rideshare Guy. The reason it's an issue is the always on top setting that Uber requires you to allow in permissions. At some point you have to say yes to something. That's because Uber Eats does crack down on cancellations and does not crack down on acceptance rate. Notice that the mileage was higher, and this is an order in the central part of Denver (meaning slower traffic). There was no pay information, and no indication of how far the delivery would go. If you do not wish to accept User requests for Delivery Services for a period of time, you agree that you will log off of the Provider App.. Your acceptance rate is the number of ride requests you've accepted divided by the total number of ride requests you've received while online. We know that acceptance rate shouldn't matter. A low offer meant a shorter drive. The only time that I'm letting that influence me is that reverse cherry picking idea if it's a $3 offer I might just jump on it right away. If you accepted 70 out of the last 100 offers, your acceptance rate is 70%. They provided an estimate of distance and time. Does Acceptance Rate Matter Grubhub - EducationScientists I'm assuming they send him more offers because of this. Acceptance Rate Uber Driver - EducationScientists Unfortunately they don't define what too often means nor do they let you know if you are crossing that line. How should I decide how often to accept or reject deliveries on Ubereats? It is important to maintain a high acceptance rate to provide a reliable service to restaurants and customers. Ron Walter made the move from business manager at a non-profit to full time gig economy delivery in 2018 to take advantage of the flexibility of self-employment. Drivers can often estimate if there was a tip and how much the tip was based on the total dollar amount. Only round robin (RR) orders count toward your acceptance rate. To maintain its high standard of service, Uber Eats pays special attention to its acceptance rate - that is, the percentage of orders that are accepted by restaurants. Then once one comes through with a good delivery, I turn the others off and complete that delivery. Ultimately, that's your best defense against accidental acceptance: Be very careful about what you are doing with your phone when available on Uber Eats. When it comes to making money in the gig economy, food delivery jobs are incredibly popular. Once you have marked on the app that you have the food in hand, you want to do everything in your power to make sure it gets delivered. I keep coming across drivers taking every order uber throws at them, I feel like it's important to remind everyone every 2-3 months that the Acceptance Rate DOES NOT matter. But one thing many new food delivery drivers dont realize is that food apps have different rules regarding your acceptance and completion rates. You can read more about Ron's story,, background, and why he believes making the switch from a career as a business manager to delivering as an independent contractor was the best decision he could have made. The other landmine is when the food was supposedly picked up.