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The Registrar of Community Housing can be contacted on: Locked Bag 4001, Ashfield BC 1800 Free call: 1800 330 940 Facsimile: 02 8741 2522 Email: [email protected] Web: www.rch.nsw.gov.au. FACS can only take action against a tenant if there is good evidence their behaviour may be in breach of their residential tenancy agreement. Phone: (02) 9286 1000 Western Region. If a complaint is serious or complex, it may take longer. Registry staff in courts and tribunals can explain appeal procedures. However Registry staff cannot give you legal advice or recommend what action you should take. The Registrars Guidelines for Managing Unreasonable Complainant Conduct may be enacted in these circumstances. Common complaints include: feeling unsafe. Specialist staff are available 24 hours a day, 7 days a week, to provide support and advice. 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If you have a complaint about the administration of a NSW public sector agency, you cancontact the NSW Ombudsman. Contact the Law Enforcement Conduct Commission. put you in contact with the right person in the organisation who can respond to your complaint, contact the organisation about the problem and ask them for an explanation, or. You can report fraud, misconduct or corruption through our feedback tab. Monitoring Community Services We promote and protect the rights and best interests of people using community services in NSW. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. 2-24 Rawson Place Sydney NSW 2000 [email protected] 1800 679 289 (International +61 2 . The Registrars role is to ensure that registered community housing providers comply with the National Regulatory Code. If our response to your complaint is likely to be significantly delayed, we will let you know about the delay. The grounds for complaint we can consider relate to: These translations should be used as a guide only. You can complain to us about the administrative action or inaction of FACS in providing public housing and subsidised private rental, or the service provided by LAHC contractors. Please don't include personal or financial information here, DCJ Complaints and Feedback Management Policy. We give free, confidential language services to clients who may needhousing information or help. Please call 1800 422 322 and press 2 (24 hours/day, 7 days/week, 365 days/year). We are committed to the safety and wellbeing of children and young people and protecting them from risk of harm, abuse and neglect. Contact the Telecommunications Industry Ombudsman. However please note that not all complaints will be suitable for mediation. It takes about 15 minutes. U.S. Department of Housing and Urban Development 451 7th Street, S.W., Washington, DC 20410 T: 202-708-1112 We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. PDF Community housing related complaints (general) Fact sheet More information is available on the Commission's website atwww.judcom.nsw.gov.au. Sydney NSW 2001. Housing Appeals Committee - Frequently Asked Questions They're also able to make decisions on the spot about what needs to be done. Just let us know: We cannot provide you with legal advice. NSW Ombudsman* Anonymous complaints will be registered and referred to the relevant area for review. Your rating will help us improve the website. being bullied by other residents. If you are being held in custody, and want to make a complaint about Youth Justice or Corrective Services, see Complaints about custodial services. You can find descriptions of your fair housing rights in several languages other than English here. Your rating will help us improve the website. The Registrar does not have power to resolve disputes between individual tenants and their providers, such as disputes involving: These types of disputes are usually dealt with by the NSW Civil and Administrative Tribunal (NCAT). We also provide additional support for people with a disability to make a complaint. If you work for the NSW public sector, see Making a public interest disclosure. completing an online feedback form at www.housing.nsw.gov.au. While we can handle your complaint confidentially, this may limit our ability to examine or resolve your concerns. universities based in other states or countries for example, University of Tasmania. The Attorney General and this Department do not have the power to investigate the conduct of judicial officers, such as judges and magistrates. The way we collect, store and use any of your personal information is regulated by law. Part 2: Staff strategies for responding to unreasonable conduct, Part 3: Communication and unreasonable conduct, Part 4: Management responsibilities and supporting staff, Part 5: Restricting and controlling access, Effective complaint management systems workshop, Managing unreasonable conduct by a complainant workshop, Public interest disclosures management training, Supporting young people to make complaints and advocate for systems change workshop, Child Death Review Team / Reviewable Deaths, Submissions to Parliamentary Committees and other bodies, Public Interest Disclosures Annual Reports / PID Steering Committee, Annual reports relating to former functions, Monitor operation of the Mandatory Disease Testing Act, Oversee public interest disclosures (whistleblowing), Email or post this page in social media sites. TheDCJ Complaints and Feedback Management Policyaims to: Housing Contact Centre(client feedback option). If you don't get a reply within the time promised by the agency, contact them again to make sure they received your complaint and are going to respond. corrupt conduct for example, fraud, dishonesty or misuse of information, serious maladministration for example, unreasonable, unjust or discriminatory conduct. Your report is confidential and we treat it seriously. You should contact the NSW police if you are experiencing serious problems with a tenants behaviour. We will need all the evidence you have to assess your complaint. If you need help with your complaint, see Get help making a complaint. If you live in public housing and you need to request maintenance, or report a problem, you can call the Housing Contact Centre Maintenance Line on1800 422 322. You can complain to us about community services for children and young people, such as: out-of-home care, including foster care, kinship care and intensive therapeutic care (ITC) leaving care and aftercare. If the issue is between residents, owners, or the owner corporation, there are four general steps to resolving it: Talk about it Speak to the owners corporation Use Fair Trading's mediation service Go to the NSW Civil and Administrative Tribunal. We'll contact you within 2 weeks to give you an update on your complaint. Resources for organisations delivering assistance with housing, supporting children and families and addressing domestic and family violence. We cannot deal with complaints about community housing providers unless the complaint is about a maintenance service provided by an LAHC contractor or the provider is a Specialist Homelessness Service (SHS) that assists people who are homeless or at risk of homelessness. You can either write (a letter oremail), telephone, or provide your feedback over the counter. private universities for example, Australian Catholic University and University of Notre Dame. DCJ Housing supports the principles of a culturally and linguistically diverse society, and it will not tolerate harassment in the form of racism, homosexual or transgender vilification. The NSW Ombudsman is an independent integrity agency that holds NSW government agencies and certain non-government organisations accountable to the people of NSW. You can choose to remain anonymous when you submit a complaint. Anonymous complaints are only investigated in special circumstances. If you're not happy with our decision or the way we handled your complaint, seeComplaints about the NSW Ombudsman. If you're an eligible first home buyer, you have the choice to pay an annual property tax instead of stamp duty. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities. Independent Commission Against Corruption (ICAC) (contact the, Law Enforcement Conduct Commission (contact the. Find out how we can help you find or keep your housing, how to apply for private rental assistance or social housing. If you're not happy with what the agency or service provider does as a result of our decision, contact us to talk to your case officer. Please call the Police Assistance Line first to report vandalism before calling the Maintenance Line. When you're ready, make your complaint online. You can also help another person to make a complaint. Tenants are best contacting their tenancy manager of their housing provider. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. Any complaint we receive regarding another government agency will either be forwarded to that agency for their action and response or resolved directly by Service NSW. If a complainant wishes to remain confidential or anonymous this request will be respected and the complaint investigated to the full extent possible, however the complainant will be advised that a confidential or completely anonymous complaint could at times inhibit the effective investigation of their complaint. HUD also provides a Spanish language version of the online housing complaint form. . Requesting maintenance and reporting problems - Family & Community Services Go to www. National Relay Service 133 677Telephone Interpreter Service (TIS): 131 450We can arrange an interpreter through TIS or you can contact TIS yourself before speaking to us. Enquiries and complaints can be made by telephone or in writing. Tenants Advice and Advocacy Services provide free tenancy and legal advice and can advocate on your behalf. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Resolveappfor young people leaving care. The term social housing refers to accommodation services provided by government agencies, non-government community housing providers and government subsidised private rental. What if I am dissatisfied with the handling of my complaint? Phone: (02) 8836 0000 [email protected] First Floor - Suite 4, 47-49 Wingewarra Street, Dubbo NSW 2830 Complaints. We promote awareness and understanding of the PID Act. private correctional centres for example, Junee, Parklea and Clarence. You can seek legal advice about applying to NCAT for an order. You can still access up-to-date, reliable information on the existing Department of Justice websites. We can also handle complaints about water services provided by local councils. We generally expect you to complain to FACS if you have an issue with a service provided by FACS, AHO, or an LAHC contractor, before complaining to us. Please note, the Registrar does not provide accommodation and is unable to assist with accommodation requests. Housing and homelessness | Family & Community Services DCJ Housing will encourage tenants to sort out their own problems with other tenants between themselves or through mediation. They usually welcome you speaking up as it can help them to uncover a problem and improve their services. If you are outside of Australia, please click here for overseas phone numbers. To help us assess a complaint, we generally require you to provide some evidence to support your complaint. child protection services. The NSW Ombudsman oversees the operation of the Public Interest Disclosures Act (PID Act) across the NSW public sector. Alternatively, you can usethe FeedbackAssist widget(located to the right of the screen). MyHousing mobile app | Service NSW Updated on 22/03/2022. Also, the Registrar does not handle appeals from decisions by registered community housing providers relating to an individuals eligibility, priority or entitlement to housing. Complaints & Appeals - Housing Trust The Police Assistance Line will give you an event number for your report, make sure you write this down. In addition, since mediation is voluntary, the business centre about which you are complaining will need to agree to entering into mediation. promise to improve our policies, procedures or systems. The app lets you: check account balances and transactions such as rent, water and a Rentstart Bond Loan. Enter a postcode, suburb, town, or address to find a local housing office near you. In NSW, government-owned and managed social housing is provided by the Department of Family and For more information on theCommunity Services Enquiry, Feedback and Complaints Unit or how to make a complaint, please visit the Child protection complaint handling page. Your rating will help us improve the website. The following list of links that will help you find the right place to make a complaint. You can report any contracting matter or escalate a contracting complaint to the NSW Ombudsman. However, it will be harder for us to assess and resolve your complaint if we dont know who you are. commence a formal maladministration investigation into your complaint. This includes tenants, tenant advocates, and people who work with providers. Call: 02 9286 1000 Email: [email protected] Visit: www.ombo.nsw.gov.au Post: Level 24, 580 George Street, Sydney NSW 2000 Allegation of misconduct Contact the manager of your DCJ contract manager: You can also write to your local DCJ office. We value all feedback, because it helps us improve our services. Information about NCATs power to resolve tenancy disputes relating to community housing is available here: NCAT - Social Housing. if you would like your complaint to be handled confidentially. The Attorney General and this Department do not have the power to overturn a decision of a court or tribunal. The Registrar of Community Housing is within the Ombudsmans jurisdiction. eTendering - Transport for NSW (Roads and Maritime Projects) - Current However, we can look at how the Registrar of Community Housing deals with complaints about community housing providers. Strata disputes | NSW Government writing to: FACS Client Feedback Service, Locked Bag 7150, Liverpool BC, NSW 1871. Please ring the Maintenance Line back if the problem gets worse or you have not had a response to the request in the agreed timeframe. For complaints aboutCorrective Services, pleasecontact Corrective Services. We cannot handle complaints about the NSW Police Force or a member of the NSW Police Force. Read more about making a public interest disclosure (whistleblowing). For all tenant enquiries and complaints. We handle complaints about agencies that provide services to Aboriginal communities, such as: We have Aboriginal staff who assist to handle complaints we receive from Aboriginal people s . what happened after you contacted the agency. If you are dissatisfied with a decision of a court or tribunal, you may enquire about your appeal options. Complaints and notifications are an important source of information and intelligence for the Registrar. Premier targets healthcare ahead of national cabinet - as it happened You may also consider seeking a referral of your complaint to mediation. Please call us to discuss whether we can help resolve your complaint. The Housing Appeals Committee only deals with appeals about property modifications relating to disability and special needs - Appealable Issues. We cannot handle complaints about child support. However, we may be able to help you if an LAHC contractor maintains the property you are renting or the provider is a Specialist Homelessness Service (SHS). For a list of offices and contact numbers go to www.housing. For more information, you canvisit the Justice Legal website or theInformation and Privacy Commission website. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Changes to your tenancy: tenant factsheet, Privacy and personal information notification. Part 2: Staff strategies for responding to unreasonable conduct, Part 3: Communication and unreasonable conduct, Part 4: Management responsibilities and supporting staff, Part 5: Restricting and controlling access, Effective complaint management systems workshop, Managing unreasonable conduct by a complainant workshop, Public interest disclosures management training, Supporting young people to make complaints and advocate for systems change workshop, Child Death Review Team / Reviewable Deaths, Submissions to Parliamentary Committees and other bodies, Public Interest Disclosures Annual Reports / PID Steering Committee, Annual reports relating to former functions, Monitor operation of the Mandatory Disease Testing Act, Oversee public interest disclosures (whistleblowing), Public interest disclosures (whistleblowing), Children, young people and family services. How to contact DCJ Housing | Family & Community Services