With a black, unresponsive screen, owners are left without a way to control the radio, navigation, remote locking, climate control, and other important features. The Fora platform includes forum software by XenForo. Wireless charging pad and front USB. Copyright 2000-2023 MacRumors.com, LLC. Were a forum community dedicated to Chrysler Pacifica owners & enthusiasts. Don't hesitate to reach back out if you ever need our assistance again. Many times these are class-action suits that look to cover a group of owners in a particular area. With these touchscreens, this system is compatible with many devices, including various smartphones, tablets, game consoles, and digital cameras. From inside your vehicle, push the Assist button on your rearview mirror. I took it into the dealership, they looked at it for 4-5 hours and didn't figure it out. Hold down the volume and browse knob buttons for 30 seconds or until the screen goes black and restarts. We can't play CDs, DVDs, or Blu-Ray, the screens on both driver and passenger seats won't turn on, and the front console just sits on the Uconnect theater title screen like there is nothing in the tray. The To activate the trial and use the services, you must register with Uconnect Access and fulfill minimum subscription requirement. ClassAction.org is a group of online professionals (designers, programmers and writers) with years of experience in the legal industry. My uconnect system was working completely fine except the uconnect theater. Amazon Fire TV built-in, available in the Chrysler Pacifica and Pacifica Hybrid, turns the second row seats into the best seats in the house with entertainment, apps, games, and more. Knowing if any of these systems need your attention helps keep your vehicle running at its best. As seen on the Pacifica, the availability of wireless charging is sometimes linked to other features like higher-end console designs, which is understandable, but I remain hopeful that it will roll out more broadly across models and trims, particularly as wireless CarPlay and Android Auto proliferate and more customers demand an all-wireless experience. As part of their investigation, attorneys working with ClassAction.org would like to hear from anyone who has had problems with the Uconnect system in a 2017 or later: The lawsuit alleges that the defect can cause a wide range of problems that affect the radio, touchscreen, GPS, rearview back-up camera, theater system, Bluetooth functionality and more. Twice in 2 weeks? Should you encounter an issue accessing any content on driveuconnect.com, please contact our Customer Service Team at, LEARN MORE ABOUT YOUR VEHICLE'S BRANDED APP, LEARN MORE ABOUT OVER-THE-AIR SOFTWARE UPDATES, https://www.chrysler.com/webselfservice/chrysler/EmailPage.html. The selected software is ready to update on your Uconnect system. JavaScript is disabled. A number of class-action lawsuits say the system is dangerously distracting. Only had to do it two times in two weeks. All Rights Reserved. Not sure where to find your VIN? In that time the technology has broadened and the screens have grown, but one thing remains the same the darn thing keeps freezing, become unresponsive to touch inputs, and randomly reboots. Start your vehicle, lock or unlock doors and sound the horn using your smartphone with the Chrysler App. The 2020 Chrysler Pacifica has an available Uconnect 8.4/UAR media system. And streaming is included with the All Access Package, so you can listen online, on the app and at home on a wide variety of connected devices. And the rep told me that they cannot offer refunds, they offer extensions to the service is also (Edited per community guidelines). Press the activate button on the Touchscreen, followed by the Customer Care Button. A selection of quick iOS tips that will make you a lot more time-efficient in the long run. YOUR OWNER PROFILE IS NEARLY COMPLETE PLEASE. Both screens are dark, even the lights around the USB and HDMI ports don't work. Come join the discussion about upgrades, towing capacity, reliability, and more! Listen to local radio stations and pull up your favorite podcasts and playlists. A lawsuit filed in Kansas saught nationwide status but the judge ruled the plaintiffs based their claims on Kansas law which cannot govern out-of-state transactions. 1. FCA US LLC strives to ensure that its website is accessible to individuals with disabilities. Click here to be directed to the web store. Thank you for choosing the AT&T Community Forums! AT&T tells me that there is a problem with UConnect, and they are working on it. Are you using a device that is plugged into your car or are you using a mobile hotspot. I joined the party! WELCOME TO MOPAR! Is this an electrical design issue with the Uconnect dispaly components? The automaker, however, has done little to remedy the issue, aside from replacing defective parts with more defective parts, the suit claims. And that there's at least 17 technical bulletins about the 4th generation Uconnect system, but none of them seem to actually do anything productive. This gets us back in business. You will need a computer to complete the remaining steps. T79sai, ask your dealership if they can provide a loaner car so that you dont have to miss any work. A timeline of stories related to this problem. fwiw, my car has worked just fine for over a year. The lawsuit said the problems continue even after multiple replacements of the entire system. Drive to the beat of your own drum with superior sound quality for you and your passengers. If over-the-air updates arent supported by your vehicle, you can download the software to a USB drive to install it on your vehicle. Send and receive calls hands-free+ When the Uconnect acts up, I've been pulling over, shutting off the van, opening and closing the door to deactivate the retained accessory power, then restarting. And the logic that I need to keep paying to troubleshoot is (Edited per community guidelines). Note that this is A pre-release version of Apple Pay Later continues to roll out to randomly selected iPhone users, as noted by tech enthusiast Will Sigmon. They basically said there's nothing they can do over the phone and to take it in. Uconnect for Chrysler - System Updates & How-To Videos Skip to main navigation Support General Support by Brand SYSTEM UPDATES See if you qualify for a software upgrade. Is your Wi-Fi in the car provided by AT&T? Apple on March 27 released iOS 16.4, delivering 21 new emoji characters, support for Safari web push notifications, the return of the page-turning animation in the Books app, updates for the Podcasts app, and more. With tutorials on everything from voice commands to available Navigation, youll be up and running in no time. Start your vehicle2, lock or unlock doors and sound the horn using your smartphone with the Chrysler App. Love listening to music in 34 second spurts for the last 2 days. The 2 touchscreens in back were also blank. Available on select 2017-2022 Model Year vehicles, Available on select 2014-2018 model year vehicles. Each seatback screen has a headphone jack and HDMI and USB-A ports for connecting external devices, and a Blu-ray player and USB-A port up front can also be used to send media to the rear screens. Next-generation version of iOS, set to be previewed at WWDC 2023 in June with a public release in September. When I would click the "uconnect theater" button, it would say uconnect theater and never change. We had a 4 hour drive home and the kids weren't exactly happy about the rear screens not working. MacRumors attracts a broad audience of both consumers and professionals interested in the latest technologies and products. tomorrow I call for refund on services. The plaintiffs claims are something most Chysler owners are familiar with. Have questions about using voice commands, SiriusXM Guardian or Uconnect Access? I've had my pacifica for just over a year, and we've noticed this week that the uconnect theatre isn't working. Their focus is on safety-related issues. All other cars suck. A couple of years ago, I took a look at the 2018 Chrysler Pacifica and its Uconnect 4 infotainment system featuring CarPlay and Android Auto, which I found to be a well-designed and visually appealing system with great CarPlay integration. And while not having access to radio stations or heated seats is an inconvenience, it's much more problematic when features like climate control are hidden behind the now unresponsive touch screen interface. Get weekly top MacRumors stories in your inbox. Sign in (or create an account) to receive access to even more exciting content. She never called back. Ram Connect We work closely with class action and mass tort attorneys across the country and help with investigations into corporate wrongdoing. 2018 Chrysler Pacifica Uconnect Theater not working!! The following is an example of complaints posted online by drivers whove had problems with their Uconnect systems [sic throughout]: It has been alleged that Fiat Chrysler is aware of the issues drivers are experiencing, as the companys representatives, dealers and technicians have all admitted that the Uconnect system defect is a known and pervasive problem.. The plaintiffs say the Uconnect 8.4A system is still defective after multiple replacements. I am all good for now. UConnect Playlist: https://youtube.com/playlist?list=PLPHIM29gDlGMZOzsTxz-C5cAzgW-r-ERgConnect iPad to UConnect Theater in Chrysler Pacifica or other Chrysler Jeep Dodge Ram Vehicle: https://youtu.be/CnoAavqZB_8UConnect Play Videos from USB Drive in Chrysler Jeep Dodge Ram | UConnect 8.4 Tutorial and Tips: https://youtu.be/wK5kTtCn7ocGear I Use: Canon EOS M50 Mirrorless Digital Camera: https://bhpho.to/2UQ6msp Sigma 16mm f/1.4 DC DN Lens: https://bhpho.to/3rHF5o4 Rode VideoMicro Compact On-Camera Microphone: https://amzn.to/3rEingp GEEKOTO Tripod: https://amzn.to/3rMP77d GEEKOTO Softbox Photography Lighting Kit: https://amzn.to/3laLwP0 #Uconnect #Chrysler #Pacifica If i had to take a guess based on home internet issue I have seen they borked their DNS servers. The Center for Auto Safety (CAS) is a pro-consumer organization that researches auto safety issues & often compels the US government to do the right thing through lobbying & lawsuits. ">+ service. Just enter your 17-digit Vehicle Identification Number (VIN) to get started. The 2018 Pacifica comes with an 8.4-inch flush-mounted display in the center stack, and it's a bit more square than some other infotainment system displays. Fed up owners have filed lawsuits against Fiat-Chrysler (FCA) for their ongoing Uconnect problems. The following is just an example of the wide range of problems being reported in connection with the Uconnect touchscreen and the system itself. Enter your email address. I found the problem- the video routing module needed a reboot. Here to help with your Wi-Fi inquiry, @IsThisThingWorking! 2017+ Pacifica PHEV Hybrid General Discussion, 2017+ Chrysler Pacifica Minivan General Discussion, Chrysler Pacifica Minivan Issues And Problems. Mark Gurman Talks WWDC 2023, Apple AR/VR Headset, and New Macs, Privacy / DMCA contact / Affiliate and FTC Disclosure. $35,749 Fair Deal View all 2021 Chrysler Pacifica models for sale near 60606 Updated for 2021 mechanically, technologically and otherwise, the. And there was no notes from the phone call I made two days ago this rep today told me that I needed an appointment at the dealership and they would call back to get the apt details to help the dealership with a "master reset" well, the dealership has no bulletin about WiFi issues that they can fix. Much like the first, the plaintiffs claim the system is nothing but an endless series of reboots and headaches. Click on the lawsuit for more information and to see if you're eligible to receive any potential settlements. Aside from all of the infotainment bells and whistles, my Pacifica also came with a number of other technology features including the built in "Stow 'n Vac" integrated vacuum system with crevice and brush tools, which I took advantage of to clean up after my messy kids. Reminders,SMS, missed calls, commute information, and more. Will try the battery thing to see if it works. At this point its a a matter of principle because the lack of responsibility and what appears to be clear deflection, on the part of ATT. We took it in, and according to their notes, they found a loose pin that they reset for the radio connection. if there was ever a reason to avoid a company at all costs in the future - ATT just jumped to the top. Uconnect. On select MY13 vehicles and beyond+, software updates are sent automatically to the vehicle over the air once available. ALFA ROMEO and FIAT are registered trademarks of FCA Group Marketing S.p.A., used with permission. Check your dash, driver-side doorjamb or vehicle registration. I let it do the update and upon restarting the van the uconnect theater app wouldn't launch. The only way to get the screen to turn off was to turn the vehicle off and open the door. In the latest edition of his "Power On" newsletter, Gurman explained that widgets will become a "central part" of the Apple Watch's interface with watchOS 10. Doubt this does anything. To activate the trial and use the services, you must register with Uconnect Access and fulfill minimum subscription requirement. Should you encounter an issue accessing any content on driveuconnect.com, please contact our Customer Service Team at, https://www.chrysler.com/webselfservice/chrysler/EmailPage.html. I started having this issue 3-days ago and just like everyone else they had me open the door and turn off the car. All rights reserved. One of the key new features of Uconnect 5 is support for wireless CarPlay, which has so far been limited to just a few largely premium brands but is starting to roll out much more broadly as an increasing number of manufacturers have undertaken revamps of their infotainment hardware and software. It is through the Uconnect software and provided by att. Infotainment systems have increasingly become focal points for car buyers, so I really appreciate the uniformity across Pacifica trims and I'd like to see more manufacturers offering high-quality infotainment systems and handy features like wireless CarPlay across all trim levels. Then it just goes blank. - or - 2b. Over the past 3 days the Uconnect system has become completely unresponsive twice. A second lawsuit has been filed concerning Uconnect defects in the 2017-2019 Chrysler 300 and Pacifica. Apple to Release New Beats Studio Buds+ on May 18th! But also because having the system freeze and endlessly reboot is super annoying. This is on a 1.5 week old 2018 Chrysler Pacifica with the most up to date UConnect software. 2021 Chrysler Pacifica Limited 48,655 mi. Did someone at Macrumors just buy a new van and found the time to write an article? To activate your service, follow these simple steps: Press the Assist button on your rearview mirror. 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I have the same exact issue in my 2020 Ram 2500. In February of 2018, FCA sent out an over-the-air software update that promptly caused thousands of units to endlessly reboot every 45 seconds or so. They tell me it should be am easy fix and come tomorrow for the service center to fix but after they look at it they tell it is a known issue with Chrysler right now and they are working on a fix but currently do not have one and no eta of one. We did use the CD one time before Christmas, but now, nothing. Pushing the "Theater" icon on the main screen does nothing. The reasons why we are asking these things is, to determine the best route of support for you. Please reply back when you get the chance. So what we were eventually told by the service team on Friday they have a fix but Chrysler doesn't know when they will roll out. Please have your Uconnect Security PIN when you call. Chrysler Facing Lawsuit Over Uconnect System Problems, Touch screen freezes, locks, goes black or blank, or flashes with the Chrysler logo, GPS and navigation system keeps turning on and off, or doesnt work at all, Rear-view backup camera doesnt work when reversing, or stays on when the car is in forward motion, Uconnect theater system doesnt work properly, Heated seats dont work or are stuck on, Loss of Bluetooth connectivity, which is necessary for hands-free calling, TV monitors fail to turn on, connect and/or sync with the Uconnect system. Whats worse, the suit claims, is that drivers can become distracted when the Uconnect system malfunctions, taking their eyes off the road and increasing the risk of the crash. For a better experience, please enable JavaScript in your browser before proceeding. The 2nd Generation Chrysler 200 has a 9-speed transmission that suffers from hard shifts, lurching problems, and a wiring harness defect that can cause suddenly shutdowns or unexpected shifting into neutral. It worked for the first few months, but had stopped working properly. 6. 2017 Pacifica Limited - Molten Silver/Mocha. Speak with an agent who will complete your activation. Is your Uconnect system as up-to-date as possible? This problem has popped up in the following Chrysler generations.Most years within a generation share the same parts and manufacturing process. Thank you for using the AT&T Community Forums. And bc ATT made this claim: i am to believe that a customer service rep is going to call the dealership and walk them through how to fix a car? And my wifes car (same model and year) is just fine all signs point to ATT buying time. This week, there's new Mac malware out in the wild that Mac users should be aware of. Uconnect Theater Display Becomes Unusable 2018 Chrysler Pacifica This problem may be covered under warranty. In 2019, another class-action was filed against FCA for making misleading claims that Uconnect "is always evolving to help meet your safety, security, information and lifestyle needs" and that the system lets drivers "[k]eep in touch where ever you go.". Only problem is that there is no version to upgrade to. Open driver's side door for 30 seconds. ? Thank you for contacting the Community Forums team. I declined, but was going to go back in. Touch the phone app or use voice commands to make a call. Uconnect Skip to main navigation ENTERTAIN THE WHOLE CREW Take your Chrysler Brand vehicle out for a spin and the available Uconnect system will provide the soundtrack. Lawsuits about this problem have already been filed in court. Wagoneer Connect available on 2022 Wagoneer. The endless reboots would continue even if the cars were off and the keys were nowhere nearby. Uconnect is also used to turn the system's subscription-based 3G or 4GWi-Fi hot spoton and off (if equipped). A list of open investigations and Use the computer or web-enabled device to complete your registration for the available Uconnect Access https://www.driveuconnect.com/uconnectaccess.html. When you purchase through links on our site, we may earn an affiliate commission, which supports our community. The case, Pistorio, et al., v. FCA US LLC, was filed in Michigan. Learn more about the 1st Generation Aspen, Learn more about the 2nd Generation Pacifica, Learn more about the 3rd Generation Sebring, Learn more about the 5th Generation Town & Country, article "Lawsuit Says Chrysler's Uconnect Often Freezes and Loses All Functionality", article "Uconnect 8.4A System and Repair Process Is Woefully Defective, Says Lawsuit", article "Kansas Based Uconnect Lawsuit Won't Get Nationwide Status". So we got our Pacifica back 2 days later. Voice Command with reply to answer the last received message. Check out the step-by-step instructions on how to pair your compatible smartphone to your Uconnect system. If prompted, press Start; otherwise, scroll down to select Uconnect Registration and then select Register by Web. 3. by pairing your Wireless Connectivity-enabled phone with your Uconnect system. tvOS 17, HomePod, and HomeKit Wishlist - What We Want to See! Unfortunately, while wireless CarPlay is standard with Uconnect 5, wireless charging is not standard on the 2021 Pacifica. Check your inbox for an email from Uconnect with a link to continue your registration on mopar.com. Major class action law firms use this data when researching cases. Apple made the third beta of iOS 16.5 available to developers and public testers earlier this week. With SiriusXM Guardian Connected Services you can start your vehicle remotely, lock or unlock doors, check vehicle health from your smartphone using the Chrysler App and much more from virtually anywhere. You are now leaving the Mopar U.S. site and will be logged out of your account. Only for FIAT Connect support Here to help with your Wi-Fi inquiry, @IsThisThingWorking! Did you know creating an account allows us to save vehicle information and preferences so future bookings are even simpler? It worked fine and then I was able to run the uconnect theater update from the website (I had downloaded it a few weeks ago, not sure if it is still up).